Remove do-not-sell-my-information
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2023 in review: Highlights from this year’s best conversations

Intercom

“The implication of bad service, to me, is ‘I’m going to go shop or spend my money somewhere else.’” ’” Bill: I don’t want to have to contact my bank, my telco, my whatever it is. The implication of bad service, to me, is “I’m going to go shop or spend my money somewhere else.”

AI 98
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These are the 5 customer benefits of Web3

Steven Van Belleghem

Users could create content, interact freely with each other, share information etc. The dream is that Web3 will use blockchain, crypto, and NFTs to transfer power back to the internet community and, in doing so, break the monopoly of the Web2 giants. In the next phase, that of Web2, the web became participatory.

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The Surprising Power of Ideas That Don’t Make Sense: Part 1

Beyond Philosophy

It seems logical to do what everyone else is doing successfully when you get into business. It makes no sense at all to do it differently, does it? So why is it that doing something different does create such success for specific brands? If you haven’t read it yet, I highly recommend you do. Apple’s was subjective.

Legal 148
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Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

My wife Lorraine and I were looking at travel insurance. Many things we evaluate are complicated and vary on many dimensions, so it’s challenging to figure out what to do with them. However, if we see that one-out-of-five stars score from other customers, we know what to do. My Loss of Power.

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22 Customer Service & Customer Experience Managers Share the Best Ways to Handle a Disgruntled Employee

Callminer

Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively. I have handled several disgruntled employees in my career as a user experience manager…”. When employees exhibit disgruntled behavior, it’s concerning for managers.

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February integrations are here

Zendesk

eZSign DocuSign for Support and Sell directly integrates your DocuSign account into Zendesk Support or Sell environments to create and view documents without leaving the platform. Mapsly (Sell) plots your CRM records on the map based on their locations, which can be an address or GPS coordinates. eZSign DocuSign.

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37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

From my point of view, the most useful customer service interview question for managers is…”. Here are some example questions which address each: Trust: How do you feel about co-workers who think that most people are basically dishonest? Tact: When a customer requires a delicate touch, what methods do you usually employ?