2023 in review: Highlights from this year’s best conversations
Intercom
DECEMBER 14, 2023
“The implication of bad service, to me, is ‘I’m going to go shop or spend my money somewhere else.’” ’” Bill: I don’t want to have to contact my bank, my telco, my whatever it is. The implication of bad service, to me, is “I’m going to go shop or spend my money somewhere else.”
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