Uniphore

DECEMBER 17, 2019

Now imagine the headaches of working in an environment that requires an agent to maintain hundreds of logins? We see this in our personal lives, and in our contact centers, as we struggle with dozens or more usernames and passwords to remember. We see this pain time and time again. Read More.

Contact Center 130

Contact Center 130

Uniphore

DECEMBER 17, 2019

Now imagine the headaches of working in an environment that requires an agent to maintain hundreds of logins? We see this in our personal lives, and in our contact centers, as we struggle with dozens or more usernames and passwords to remember. We see this pain time and time again. Read More.

Contact Center 130

Contact Center 130

Logicalware

JUNE 8, 2023

Step 2: Sign in to G2 Click on “Continue to Login”. You have two options: Option 1: Your LinkedIn account (This is the easiest way to login). Login to your Puzzel account. Step 1: Visit Puzzel’s G2 profile or use your bespoke link Click on “Write a Review to Unlock a Donation”. Option 2: Your business e-mail.

Technology 52

Technology Technology 52

SurveySensum

NOVEMBER 24, 2023

Recognizing the frustration related to constant logins, they proactively implemented targeted interventions. These notifications were triggered whenever a subscriber mentioned login problems. STEP 2: Then the conditions for login issues and other similar keywords were set up.

Text Analytics 52

Text Analytics NPS Customer Retention Net Promoter Score 52

Fonolo

FEBRUARY 23, 2022

Role-Based Logins. Employees at different levels should be granted specific access permissions with their logins to keep the right eyes on the right data. For example, management will require broader access to information than agent-level positions and you can set up logins to reflect these requirements.

Contact Center 87

Contact Center Scorecard Compliance Technology 87

Intercom, Inc.

NOVEMBER 30, 2022

Defend your workspace with reCAPTCHA on the login page. Any unsuccessful login attempts will lead to teammates being asked to complete reCAPTCHA to verify their identity. . You can restrict or allow this permission on the Teammates Setting page. Our latest mobile SDK now supports our next-gen Messenger and tickets.

Start-ups 104

Start-ups CRM Customer Satisfaction 104

TeamSupport

MARCH 28, 2022

How will I login to the SnapEngage product if the site disappears? A link will be available on the login page of the TeamSupport website. You may have already noticed that we have been updating the name across channels and moved SnapEngage activity, such as blogs and social media, over to the TeamSupport site. Why the name change?

Social Media 75

Social Media 75

CommBox

SEPTEMBER 1, 2021

How To Login To Commbox Demo Environment. To get access to our demo platform where you can present it to potential customers: Use the self-service tool here You will need to login into the tool using your SAP email and Windows / Mac password Use the following link: sap-demo.commbox.io

52

52

Totango

JANUARY 7, 2020

With account customization, you can update the login domain (eg: acme.totango.com) of your service and the in-app logo. To get more insights for today’s release please refer to the new login KB. When your team logs into Totango the url will show your company name and the instance will have your logo.

65

65

ECXO

FEBRUARY 1, 2022

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

AI 83

AI CX Customer Service Customer Experience 83

Hodusoft

AUGUST 4, 2021

In-built WebRTC Phone: Agents or supervisors can place or receive calls by login into their respective portal. They can also use system codes to perform various tasks such as queue login/logout, call transfer to multiple available options, etc. No Internet Access.

Technology 98

Technology Technology Contact Center CRM 98

Logicalware

FEBRUARY 11, 2024

” “It’s user-friendly, login is a breeze, and everything runs seamlessly. .” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” ” “Everything is on Puzzel, easily accessible for me. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

Comm100

MAY 16, 2023

They can use similar techniques to collect sensitive information, hoping that’d lead them to login credentials. Even if they can’t find login information, they can manipulate victims with urgent-sounding messages to coax them into sharing critical information. This brings us to the next point.

Education 76

Education Engineering Compliance 76

CommBox

MAY 26, 2021

For example, if your customers’ interactions are constantly focusing on returns, tracking of shipment, login issues, and customer service, your bot should welcome them accordingly: “Hello, I’m (Company name) Bot; what service are you looking for today? C) Login issues. A) Returns. B) Track of shipment. D) Customer service.

Omnichannel 98

Omnichannel AI Innovation Start-ups 98

Totango

MARCH 19, 2019

Here’s the equation: Adoption Rate = Number of Account Licenses ÷ Number of Unique Daily Logins. So, 80% of potential users are accessing the product in some form every day if you have 1,000 total licenses and 800 daily logins. Again, this metric can be compared with the desired usage time and monitored continually.

Government 54

Government Education Customer Relationship 54

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

ECXO

APRIL 28, 2021

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

Healthcare 98

Healthcare CX Sales Customer Experience 98

ECXO

JANUARY 25, 2022

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

Customer Relationship Management 98

Customer Relationship Management Engineering Innovation CX 98

Myra Golden Media

MARCH 22, 2023

Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome! My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. But something went wrong. But this was real.

Start-ups 62

Start-ups Customer Service Customer Experience 62

ECXO

FEBRUARY 14, 2022

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member? ECXO understands you, fluently.

CX 98

CX Education Innovation AI 98

ClientSuccess

MARCH 22, 2022

This could be a pop-up, on-platform notice, or another kind of built-in notice that users will see when they login to use your platform . Instead of sending out a separate communication to all of your end-users, use your product to help collect survey responses. Make the survey engaging and easy to complete.

NPS 79

NPS Net Promoter Score Customer Satisfaction 79

ECXO

APRIL 2, 2021

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

CX 52

CX Education Customer Experience 52

ECXO

SEPTEMBER 28, 2021

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

CX 52

CX Technology Technology Customer Experience 52

Totango

SEPTEMBER 18, 2020

You can measure usage by the number of product logins, the average duration of logins, the average time of active use, and much more. You can measure the breadth of product involvement by measuring login rates or feature access against license seats. .

Customer Satisfaction 62

Customer Satisfaction NPS Start-ups Voice of the Customer 62

Intercom, Inc.

FEBRUARY 11, 2020

But ensure you set a threshold that avoid counting logins or app opens alone, because briefly opening your product seldom provides value. For consumer products, value will be tied to usage.

Scorecard 282

Scorecard B2B Business Growth Customer Relationship 282

TeamSupport

DECEMBER 16, 2020

Everybody login. Is there a way to recreate those times remotely ? I think so. Here are a few ideas: Have a virtual jam session. Schedule a good couple of hours to work on a particular project together. Let your “producer” review everybody’s part and then get to work!

Gaming 92

Gaming Start-ups 92

Heart of the Customer

DECEMBER 4, 2014

One company I worked with found that their top cause for disloyalty was confusion about the login process. And it’s really no surprise – the login process was terrible. “How to login to your website – a message from XYZ Company.” That’s compelling. ” It makes for great reading.

Customer Journey Map 89

Customer Journey Map Education Contact Center Start-ups 89

Help Scout

AUGUST 24, 2021

Internal knowledge bases may require login credentials to access information, and the content is private. External knowledge bases don’t require login credentials and are open to the public. For example, there's both internal and external knowledge base software, as well as both standalone software and all-in-one solutions.

Start-ups 107

Start-ups Engineering Gaming Customer Feedback 107

ECXO

JUNE 6, 2022

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

CX 52

CX Innovation Start-ups Technology 52

SugarCRM

DECEMBER 29, 2020

Did you know that there’s a way to access Sugar, your email, and your other favorite tools with one login? This makes signing up for and into accounts easier and safer, as you only need to know one set of login credentials. It’s time that your employees stop using different passwords for every service login!

Compliance 26

Compliance Start-ups Technology Technology 26

ECXO

APRIL 2, 2021

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

Compliance 52

Compliance Innovation Technology Technology 52

Totango

APRIL 11, 2019

For example, while you may collect information on how often your customer accesses your product, it may be more important to know how long they use it during each login. If your customer is logging in to your product each morning but then leaving the window idle, they may have trouble incorporating it into their daily workflow.

Engineering 86

Engineering B2B Education Customer Satisfaction 86

Logicalware

AUGUST 9, 2023

Based on this, the chatbot initiates appropriate actions, including text replies, co-browsing or handling account issues such as supporting with login or account details. The chatbot uses Natural Language Understanding (NLU), which enables it to understand the sender’s question better.

Innovation 52

Innovation AI Customer Experience Case Management 52

ECXO

APRIL 28, 2021

Click here to login. Discover a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe. Have unlimited access to ECXO’s unrivalled content. Become a member today. Already a member?

B2C 96

B2C CX B2B Business Growth 96

TeamSupport

JULY 29, 2020

Information stored in the Cloud can only be accessed by those with login credentials. Without it, the files look like gibberish rather than meaningful data. 1 But companies that offer cloud hosting should not rely on the encryption alone.

B2B 66

B2B Compliance Government Customer Service 66

ClientSuccess

FEBRUARY 8, 2023

Number of active users : once a customer is live and using your product or service, measure the total number of active users to stay on top of any dips or increases in logins. Product adoption : this metric tracks how many users at a specific customer are using the product or service.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

ClientSuccess

DECEMBER 21, 2021

Number of active users: once a customer is live and using your product or service, measure the total number of active users to stay on top of any dips or increases in logins. Product adoption: this metric tracks how many users at a specific customer are using the product or service.

Net Promoter Score 100

Net Promoter Score NPS Invoicing B2B 100