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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through. Lightened the bulky headers.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Industries from insurance to real estate feel the benefit of implementing digital transformation. The company is also looking into software to monitor social media and gain insight into what consumers think of its brands. Read all about the facts and figures behind the trends in digital transformation.