What is a net promoter score (NPS)?
Intercom, Inc.
MAY 13, 2022
Fortunately, there’s a way to quantify a company’s reputation through a net promoter score (NPS). . NPS is a metric used to measure customer experience – how likely your customers are to promote your brand in a positive way to friends and family whether that’s through social media, word of mouth, or other channels. .
Let's personalize your content