Intercom, Inc.

SEPTEMBER 10, 2020

What kind of information drives that decision: is it subjective and qualitative, or objective and quantifiable? It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. .

Customer Retention 226

Customer Retention Sales Customer Acquisition Start-ups 226

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. However, growth is seldom linear, as is all too clear in the current economic climate. But the unpredictability of the variables doesn’t mean you can’t plan for growth.

Sales 210

Sales Start-ups Engineering Net Promoter Score 210

Intercom

FEBRUARY 15, 2023

Customer satisfaction is one of the most important considerations for any business. After all, a healthy business relies on happy customers – and if your customers aren’t happy, they probably won’t stick around. Customer satisfaction ratings are a crucial metric for understanding how well you’re meeting your customers’ needs.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Zendesk

MARCH 15, 2022

As almost every industry enters the third year of grappling with the pandemic’s effects, companies are constantly in search of methods to support growth and demand. Scaling isn’t necessarily the same thing as growth. While it may seem simple, it can’t be overstated how much a good customer experience will help drive growth.

CX 98

CX Manufacturing Retail AI 98

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last. faster than competitors that don’t.

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

ClearAction

AUGUST 21, 2016

Organizational adoption of customer experience excellence is the holy grail that drives sustained growth. Temporary upticks in revenue are possible without it, yet optimization of customer lifetime value requires it. How do you know when you have it? Steering Wheel = organization and governance. Wheels = processes and tools.

Customer Experience 54

Customer Experience VOC CXM Voice of the Customer 54

Customer Bliss

MARCH 10, 2015

“I believe you” are three powerful words in business because they send a message: “We trust our customers and we trust our employees.” ” When embraced in business, “I believe you” unleash optimism, enthusiasm, imagination, and growth. They say how fearless you are in suspending cynicism.

Business Growth 72

Business Growth Customer Loyalty 72