Customer Bliss

NOVEMBER 1, 2018

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?

Sports 70

Sports Start-ups Technology Technology 70

Execs In The Know

APRIL 20, 2021

April 20, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of Carolyne Truelove, Head of Global Fan Experience at Fanatics , to the company’s 2021 Corporate Advisory Board. SCOTTSDALE, Ariz.,

E-commerce 40

E-commerce Sports Manufacturing Retail 40

Customer Bliss

JUNE 22, 2020

These experts have all spent time enacting behaviors, either within their own companies or the companies of others, that consider the well-being of their employees, customers, and partners. Look After Employees’ Well-Being. We found that these companies also looked after their employees’ well-being.

Construction 80

Construction Healthcare Innovation Customer Experience 80

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Start-ups 164

Start-ups Entertainment Customer Service Artificial Intelligence 164