Tags in Your Ticketing System: How, Why, and When to Use Them
Customer Service Life
MARCH 13, 2023
Now looking at tagging within your ticketing system, more tags is not necessarily better. My team happens to use Zendesk — and like many systems for supporting customers, we have the ability to add relevant tags to tickets. What are tags? What are ticket tags, you ask? How are tags created and added?
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