Help Scout

AUGUST 22, 2023

Help desk tags let you categorize conversations, monitor trends, and trigger automated actions. But what are the questions to ask before you designate your tags? Read the full article

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Zendesk

DECEMBER 14, 2023

Key features include automatic generation of label tags for your articles, identification of outdated articles, AI-powered analysis of content readability and rewriting suggestion, and automatic translation of content into multiple languages. SIRP (Support) is a risk-based Security Orchestration Automation and Response (SOAR) platform.

AI 52

AI Social Media Compliance Contact Center 52

Intercom, Inc.

APRIL 13, 2021

When we started the work of transparently automating away the biggest sources of frustration caused by managing search infrastructure, we decided to focus on three most expensive areas: applying security patches, performing software upgrades, and replacing failed EC2 instances. We wanted it to feel seamless and invisible.

Engineering 249

Engineering Start-ups Technology Technology 249

Zendesk

OCTOBER 31, 2023

Konnectify empowers businesses to effortlessly access customer data, oversee support interactions, and even automate standard processes, all from within the familiar confines of the Zendesk environment. Flip automates 40 to 50 percent of customer service calls, including WISMO, returns, subscriptions, and more. The outcome?

Sentiment Analysis 52

Sentiment Analysis AI Legal Finance 52

Intercom, Inc.

JANUARY 28, 2020

GetAccept integrates into a company’s sales pipeline through partnerships with CRM and sales automation platforms, including Salesforce, HubSpot, Microsoft Dynamics 365 and others. For example, they’ve tagged premium customers which routes conversations to their VIP inbox for priority support.

Sales 138

Sales B2B Engineering CRM 138

CommBox

JANUARY 28, 2024

Business automation is becoming more crucial for service providers worldwide. Overcoming these customer service challenges is achievable through business process automation. Measure performance and optimize communication based on reports – tracking your performance is an essential part of automated communication.

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

Intercom, Inc.

NOVEMBER 13, 2019

“Since implementing Custom Bots, the team saw its resolution time drop by a whopping 50%” What’s more, the bot automatically tags new conversations in the background, reducing the time that the team had to spend on reporting while improving insights into the kinds of requests they were receiving. Suggest helpful articles.

Start-ups 143

Start-ups Education Business Operations Sales 143

Intercom, Inc.

MARCH 25, 2020

With a little organization and automation this is a much simpler task. Tag conversations for later. Tagging conversations from this situation, can provide a wealth of information for you to look back on. This can be done manually by your support team , automatically by tag rules , or both.

Start-ups 160

Start-ups 160

Intercom, Inc.

MAY 6, 2020

Automate answers to your most common questions with Resolution Bot. The bot comes with these other powerful features to help you automate more questions: Multilingual answers : Got customers speaking Spanish, French, Italian, Brazilian Portuguese, Russian, or German? Want to see them in action? Register for our May 13th webinar.

Start-ups 129

Start-ups Customer Retention 129

Intercom, Inc.

MAY 25, 2022

Additionally, as we tag all traces with the customer ID of the request originator, we can deep dive into how any of our customers are experiencing Intercom. We’ve built many tools that automate Elasticsearch’s most laborious tasks including security patching, upgrading, and replacing degraded hardware.

Engineering 252

Engineering Technology Technology Customer Experience 252

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. You can create your tag list according to the.

NPS 52

NPS Net Promoter Score Sentiment Analysis B2C 52

Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Tags are used to automatically highlight important insights about accounts and users and play an important role in triggering automation like SuccessPlays and Campaigns. Now, tag information can be easily streamed to Totango via Customer Data Hub API.

Data Entry 62

Data Entry CRM 62

SurveySensum

JANUARY 12, 2023

You’d need to tag the data manually and create the reports which will take hours of your time. . You can also automate the survey, get real-time reports, and close the feedback loop effectively enhancing the customer experience. . Survey Automation. It can be automated with SurveySensum. Limited media/file upload options.

NPS 52

NPS Touchpoint Text Analytics Outlook 52

DMG Consulting

OCTOBER 6, 2023

Since generative AI creates its original content based on the training data provided, it’s imperative that any LLM used, public or private, contains targeted, tagged, and curated information appropriate for the task at hand. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Intercom, Inc.

APRIL 20, 2022

Browsing a table, selecting multiple objects, tagging items, managing your account from a settings page – these are standard experiences in most digital tools, and we avoid placing a cognitive load on our customers by reinventing these well-known interactions. Design is about making the complex simple”.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

Zendesk

FEBRUARY 29, 2024

UltimateGPT for Knowledge Base UltimateGPT for Knowledge Base (Chat) enables customers to automate 60 percent of their digital support channels–decreasing costs, empowering agents, and delivering amazing customer experiences. Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

CSAT.AI

FEBRUARY 22, 2023

If your company doesn’t have a dedicated QA professional or department you can benefit from using an automated QA tool. Automated Request Routing You need triage on those customer inquiries and AI can help you with that. This can ease costs and reduce strain on your employees. with customization options.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Intercom, Inc.

SEPTEMBER 7, 2018

For all three of these teams, Intercom is focused on helping them do more with their time through intelligent automation. Bots connect to your tech stack, automate workflows behind the scenes and act as an extension of your sales team. Improve your automation at scale with updated webhooks and APIs. Code-free customization.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Callminer

MAY 17, 2018

Interactive voice response (IVR) is an automated telephone system that guides callers to the appropriate representative. Tag customer conversations in your contact center with descriptions of how the call ended. Utilize an IVR system. It uses a series of questions about the reason for their call before connecting them to an agent.

Contact Center 159

Contact Center Customer Satisfaction Sales 159

SurveySensum

DECEMBER 29, 2022

SurveySensum’s Text Analysis tool lets you sort your received feedback and helps you identify the trending tags behind the customer feedback. . Then, after creating the tags, the machine will automatically tag all the feedback in real-time. Moreover, you can automate your surveys, and can easily export the data in CSV format. .

Sentiment Analysis 52

Sentiment Analysis NPS Touchpoint AI 52

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Alongside help content, support leaders are also turning to automation. A note about methodology.

B2C 217

B2C B2B Education Healthcare 217

Intercom, Inc.

FEBRUARY 10, 2021

Streamline workflows with tag management. Tags in Series are helpful for identifying where customers are in the user journey and what actions they have, or haven’t, taken up to that point. Use this to streamline workflows, automate subsequent message sending, and more. Customize or prevent replies to post messages.

Customer Satisfaction 104

Customer Satisfaction Customer Expectations Customer Experience 104

SurveySensum

NOVEMBER 10, 2023

Pros Different types of survey questions Affordable Multi-channel survey distribution Easy-to-use and implement Enables automated feedback tagging by category and sentiment Easy transfer of existing survey data from previous customer feedback tool Customizable reports and dashboards Cons Limited integrations but their support is flexible.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Intercom

APRIL 27, 2021

They want a deeply personal customer experience every time they interact with a business – the kind that leverages automation and bots to fit in with a customer’s busy lifestyle, instead of treating them like a ticket to be processed. So how can you turn the tide and get back to providing meaningful support for your customers?

Start-ups 59

Start-ups Customer Expectations Education Touchpoint 59

Zendesk

DECEMBER 15, 2022

SaaSConsole (Support) enables a bottom-up adoption model and leverages artificial intelligence to recommend workflow automations specific to every user. SaaSConsole automates the tedious process of onboarding, offboarding, and user group management in Zendesk.

Construction 52

Construction Artificial Intelligence Outlook Government 52

Intercom, Inc.

AUGUST 6, 2018

Pairing automated in-app messages with personalized videos has enabled us to strike that delicate balance between being efficient and being human. Tag the right accounts: You should be intentional about which accounts you’re messaging. That’s no small feat. Nearly 50% of our customers opened our first video message!

Customer Relationship 148

Customer Relationship Start-ups Education Sales 148

SurveySensum

APRIL 9, 2024

You can schedule surveys for the same and automate them via an employee feedback tool. Schedule and automate survey distribution at regular intervals. This tool will help you automate the process of tagging and categorizing your feedback into different categories and give you a detailed report on emerging employee sentiments.

Text Analytics 52

Text Analytics Customer Journey Map Touchpoint Start-ups 52

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. Real-time Sentiment Analysis Traditional methods of feedback analysis involve manual sorting, tagging, and categorizing of comments, which can be time-intensive and prone to human error.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

SurveySensum

JUNE 13, 2021

Leverage automation. Leverage Automation. Automation and marketing together can help your business refine its CX strategy tremendously. Automation makes redundant tasks easy for you. It tags all the unstructured data into categories and sentiments making it easy for you to identify the most common themes.

CX 111

CX Social Listening Unstructured Data Social Media 111

SurveySensum

MARCH 3, 2022

It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like website, in-app, social channels, surveys, emails, etc, and stores them in one place. A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Zendesk

APRIL 29, 2022

It integrates deeply with ticket information to leverage the full power of Zendesk triggers, automations, views, and reporting. Phedone (Support) functions as an API based NLP solution that enables you to apply powerful models to incoming tickets–leveraging Artificial Intelligence, automating prioritization, and routing. LaunchDarkly.

Artificial Intelligence 98

Artificial Intelligence Contact Center CRM Omnichannel 98

SurveySensum

MARCH 20, 2024

Text Analytics : This AI-enabled feature automates the process of tagging and categorizing qualitative feedback and gives you top trends and sentiments in real time so that you can take action in time. It offers email marketing automation. It also offers CRM Integration with support tickets.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Totango

APRIL 25, 2022

Unfortunately, many platforms on the market either don’t have these critical functionalities, or if they do have them, they’re highly complex and often come with a higher price tag. . Choosing a customer success platform that doesn’t allow you to easily create inspiring customer journeys is a mistake you definitely don’t want to make.

Start-ups 86

Start-ups Sales Customer Experience 86

Aquire

AUGUST 2, 2021

What’s also important to note is that, with the right technology, you can customize the automated messages that start the live chat conversation. Automate the live chat tool to proactively approach customers, preempting any issues they may have (you can use insight from data analysis tools on what and when people search).

Sports 52

Sports CRM Start-ups AI 52

Help Scout

APRIL 27, 2021

Prioritize conversations by using workflows, tags, and folders. Using help desk technology like automated workflows and tagging can give your team a head start on deciding which questions need answering first. For example, a simple workflow might look for phrases like “urgent” and “ASAP” and tag them for a priority response.

Start-ups 118

Start-ups Engineering Customer Service Technology 118

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Advances in automation are creating new efficiencies that can scale customer support teams. An assist from automation. Messaging is the dominant app on mobile, driving consumer interest in this channel.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

DMG Consulting

NOVEMBER 30, 2023

How AI Makes This Happen AI is an expanding group of technologies that, when supported by a large and appropriately sourced, targeted, tagged, and curated data repository, can discern patterns and perform some basic humanlike functions.

AI 48

AI CX Contact Center Artificial Intelligence 48