Beyond Philosophy

NOVEMBER 27, 2020

These projects came with a collective price tag of around $900 billion. I later learned that the holdup was because I missed an email where they asked me to measure the distance between my eyes (because they need to know how big to make the glasses). The good news is all of these things are measurable in a digital experience.

Net Promoter Score 150

Net Promoter Score NPS Customer Experience Technology 150

Lumoa

JUNE 14, 2023

So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. And that, of course, is bad news for any business – big or small. In recent years, sophisticated capacity planning tools have sprung up to help CX pros plan and manage their project workloads more efficiently.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SugarCRM

JUNE 19, 2020

Craig Charlton, SugarCRM CEO, said it best, “2019 was a big year for us.” Last year, we experienced three acquisitions, launched five new products, built one new leadership team, welcomed approximately 700 new customers, hosted three in-person SugarConnected events, and launched one new brand and website.

Data Entry 29

Data Entry CRM Innovation Technology 29

Experience Investigators

AUGUST 3, 2021

Some CX leaders try to take on every part of the customer journey. And one quick note: These quick-win activities are part of our 21-Day CX Challenge. Improve Your CX Without Breaking a Sweat. With 21 days of simple, actionable missions, our 21-Day CX Challenge can help you create fewer ruined days for your customers.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Comm100

FEBRUARY 6, 2018

Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month. Great for : Enterprises looking to spend on an industry-leading CRM software solution; medium and large businesses with big budgets. Specs : Industry : Any.

Social Media 41

Social Media CRM Omnichannel Invoicing 41