Inside Customer Service

SEPTEMBER 22, 2022

In grade school, I frequently got in trouble for disrupting the class and was a master procrastinator when it came to homework. I'd chat a little while I scanned the customer's items and removed the security tag from each one. This was a huge challenge for me when I was growing up. Here are five tips that work well for me.

Customer Service 130

Customer Service Start-ups Customer Relationship Management Gaming 130

Intercom, Inc.

SEPTEMBER 10, 2018

We know that prospects do their homework in advance and research solutions on websites before reaching out. No more email back-and-forth or phone tag. But to excel, they need to know how to handle the different questions prospects will throw at them and do it in real-time.

Sales 132

Sales Customer Acquisition Start-ups CRM 132

Customer Bliss

SEPTEMBER 20, 2016

Before OpenX, she was Chief Customer Officer at Tagged, a social discovery network with 300 million members, for which she ran all product, revenue, and business operations. Homework: Research the company through LinkedIn discussions, talking to people you know, etc, etc.

Engineering 80

Engineering Business Operations Innovation CX 80

Comm100

NOVEMBER 8, 2017

Communication skills will serve your live chat agent not only in the chat window, but also when tagging chats, writing follow-up notes, and in communicating effectively with managers or fellow agents should a problem arise. For video and audio chat, agents should also be ready to use tone and body language to communicate effectively.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

InteractionMetrics

JANUARY 23, 2024

Logic Branching : Companies often send everyone the same static survey, but this effectively tells customers you haven’t done your homework. Bottom Line: Customer Survey Program Costs The total price tag for administering your survey will vary widely based on the survey size, complexity, and depth of analysis you require.

Customer Survey 52

Customer Survey AI B2B CRM 52

Intercom, Inc.

JULY 25, 2019

” Des: Yeah, get into those meetings and make sure they’re not shopping without price tags. Des: Versus doing the homework to find out which 60 matters, it might be just easier. Paul: They have a principle called “Shape the solution,” which is “Don’t just take, shape the solution.” That makes sense.

Engineering 209

Engineering Start-ups Innovation Gaming 209

Comm100

SEPTEMBER 7, 2017

This question will show you that your interviewee did their homework. Since our company didn’t have any sort of tag or alarm on these jerseys, I suggested to management that we begin tagging this product, despite it being below the value that we usually tag. What do you know about our product or service?

Sports 44

Sports Customer Service Start-ups Construction 44