the-make-mom-proud-standard-for-how-to-treat-your-customers 
Customer Bliss
MAY 7, 2018
This describes our moms. It also describes companies who follow her lead in how they grow their business. And often they have our mom’s face all over them. We were taught to share, trust each other, play nice in the sandbox, and treat others like we’d want to be treated. Applying Mom’s Lessons to Business.
Customer Bliss
MAY 25, 2018
As you may know, I’ve just released a new book, Would You Do That To Your Mother? The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below. 5 Step Plan to Make Mom Proud.
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Customer Bliss
APRIL 11, 2018
After studying hundreds of forward-thinking organizations and leaders, I’ve observed six actions that build companies that show up as “make-mom-proud” companies: meaning that they grow, by taking actions in their business congruent to those valuable life lessons we all learned as kids. Human and Mindful Actions Create Joy.
Customer Bliss
JULY 24, 2018
Donald Pfaff, who heads the Laboratory of Neurobiology and Behavior at Rockefeller University, and author of The Neuroscience of Fair Play: Why We (Usually) Follow the Golden Rule , has proven that we are naturally programmed to treat others as we’d like to be treated ourselves. We are programmed to care. What is Care? What is Care?
Customer Bliss
MAY 1, 2018
Companies that would make your mom proud prove with their actions that they have their customers’ best interest in mind. They earn a bigger piece of the pie, because they improve customers’ lives. Building An Experience For Customers. Ask yourself: what’s the foundation of your business?
Customer Bliss
JUNE 28, 2018
Do you remember how many airlines there were when you were a kid?) To stay ahead of the competition, airlines keep close tabs on customer experience to address flyers’ concerns, preferences, and needs through reports like the recently released J.D. FOCUS ON CUSTOMER EXPERIENCE TO PUT YOU A STEP AHEAD.
Customer Bliss
JUNE 13, 2018
When we are validated, and even the slightest concession is made to accommodate us as customers, it makes a difference. And that difference adds up in how we stack up the companies we will go back to and talk about. It is about trust for your front line, proven to lead to business growth. We want to be treated fairly.
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