Zendesk

MARCH 6, 2023

So as we celebrated another Black History Month at Zendesk, it was important to reflect on the triumphant moments for the Black community while also acknowledging the need to push for more change and equity year-round. “I quarter, there have been several recent triumphs for the Black community. Hosting the cook-a-long gave me all of that!

Education 105

Education 105

Zendesk

MARCH 14, 2024

Previously, Zendesk WFM would default minimum staffing to two during low/no volume times as one person may take a break. Zendesk works with tons of computer phone integration providers, and on Zendesk WFM you can use workstreams to account for this channel even if it’s not native to Zendesk.

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Zendesk

MAY 4, 2023

Zendesk Relate is happening in just a few days. I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. So, what are some things you’re most excited about at Zendesk Relate this year?

AI 96

AI Start-ups Customer Experience CX 96

Zendesk

JANUARY 30, 2024

My time at Zendesk has shown me just how important and effective demand generation is as a starting point. With the right strategy and the comprehensive resources Zendesk offers, you can reach new leads and turn them into clients. I was fortunate enough to host the event in Dublin, and wow, what a success it was! Here’s how.

Social Media 52

Social Media Start-ups Sales CX 52

Zendesk

JANUARY 17, 2024

This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages. Let’s dive into what it’s all about and what you, as Partners, can do on the platform. What is the Zendesk Partner Technical Community?

Innovation 52

Innovation Sales CX Technology 52

Zendesk

FEBRUARY 29, 2024

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Route’s strategic integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving the Zendesk interface.

E-commerce 52

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Zendesk

AUGUST 9, 2023

VirginPulse’s Michael Pace, vice president of member services, explains in the latest episode of Conversations with Zendesk that his company took a two-pronged approach. The post Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace appeared first on Zendesk.

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Zendesk

FEBRUARY 6, 2024

As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams. Here’s what you can expect from our latest releases. However, managers could not previously track their agents’ activities while working on tasks outside of Zendesk.

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Artificial Intelligence Finance AI CRM 59

Customer Service Life

MARCH 13, 2023

My team happens to use Zendesk — and like many systems for supporting customers, we have the ability to add relevant tags to tickets. What are tags? What are ticket tags, you ask? Zendesk defines tags as “Words, or combinations of words, you can use to add more context to tickets.” How are tags created and added?

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Social Media Gaming Start-ups Customer Satisfaction 96

Zendesk

JANUARY 31, 2024

This week, Edwards-Lebair joins host Nicole Saunders to take a deeper look at more of the trends shaping the future of customer experience and shares what excites him most about the future. “AI AI is really helping experiences become what they always were supposed to be,” Edwards-Lebair said.

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AI CX Customer Experience Customer Service 59

Zendesk

MARCH 14, 2024

Displaying information on what your agents are working on, their schedule, and their adherence to that schedule allows for a deeper understanding and assessment of agents’ work. The post Introducing the newest way to keep track of your agents’ activity appeared first on Zendesk. Agent Activity is the place to go.

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Zendesk

APRIL 13, 2023

We hope you’ll join us in carving out a little of your time to reset and refresh at our annual conference, Zendesk Relate , where we’ll take a look at the future of CX and share some big, exciting news about Zendesk AI. We’re sharing the big vision (like: What is intelligent CX?) Needless to say, we’re excited.

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AI CX Customer Service Customer Experience 98

Zendesk

NOVEMBER 29, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Kore.ai (SunCo) is the Gartner Magic Quadrant Leader in conversational AI and brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations. Support Change Assistant.

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Finance AI VOC Construction 98

Zendesk

DECEMBER 15, 2022

Zendesk supports the verification process. Given a partnership that dates back to 2019, it made sense for the IRC to turn to Zendesk. The Zendesk Tech for Good program first partnered with the IRC in its efforts to provide a safety net for asylum-seekers at a Welcome Center in Phoenix, AZ. And while the U.S.

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Zendesk

MARCH 8, 2024

So it’s setting you up for success, not telling you what to do with every minute of your agents’ days. Consider what those channels might look like and estimate how much of current traffic will reroute there and how much new traffic they might generate. The post How to forecast in 4 simple ways appeared first on Zendesk.

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Social Media Start-ups Sales 52

Zendesk

DECEMBER 14, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Youtube + ChatGPT AI Assistance Youtube + ChatGPT AI Assistance (Support) (paid) offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox.

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AI Social Media Compliance Contact Center 52

Zendesk

JANUARY 17, 2024

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. Let’s take a peek at what the Marketplace is all about. The Zendesk Marketplace is an online platform where customers can discover and install apps that serve as solutions for both extending product functionality and complementing their existing Zendesk setup.

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Education Customer Feedback 52

Zendesk

MARCH 8, 2024

Introducing a simple way to exclude inbound volume outliers in your forecast within Zendesk WFM. Now, you can remove those outliers and still have Zendesk WFM’s forecast do the heavy lifting for you, knowing that your forecast is now that much more accurate. Why exclude outliers? As always, accuracy.

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Zendesk

AUGUST 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Power BI Connector by Alpha Serve (Support) is an Enterprise-grade app that connects Zendesk to Microsoft Power BI. and view all this information within your existing Zendesk integration. Yext User History.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

Zendesk

FEBRUARY 14, 2024

What we’re seeing is customers are doing it all and then going ‘oh, whoa, whoa wait, this is too much’,” he said. Have a question for a Zendesk expert or want to suggest a topic for a future episode? The post Burning AI questions answered—with Zendesk’s Peter Neels appeared first on Zendesk.

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AI Voice of the Customer CX Customer Experience 59

Zendesk

MAY 30, 2023

Nearly 3 in 4 business leaders plan to prioritize AI across their customer experiences this year, according to Zendesk research. AI empowers teams to deliver consistently great customer experiences no matter what they’re going through—be it tightening budgets or simply the normal, everyday pressures of running a company.

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Zendesk

MAY 24, 2023

According to the Zendesk Customer Experience Trends Report 2023 , many customers who use Zendesk AI see 30 percent faster resolution times, and businesses that use Zendesk bots saw CSAT improve by two percentage points year over year. How can AI help customer service?

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AI Customer Service Machine Learning Technology 88

Zendesk

OCTOBER 19, 2023

What they don’t want is MEBO—AI that doesn’t know how to be helpful. What they don’t need is Serenit-E. The solution: Zendesk No more babysitting your bots. Only Zendesk AI is built on billions of real customer service interactions. Check out Zendesk’s YouTube channel for more AI content. The post Help my AI!

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Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. That’s where Zendesk comes in. What does it mean to be HIPAA-enabled? With a unified agent workspace, healthcare workers can maintain a full view of the patient experience.

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Healthcare Compliance CX Education 91

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. In the spirit of the times, Zendesk Relate is a global virtual event. Let’s dive into what you can expect this year. Let’s dive into what you can expect this year. What to expect. What we’re excited about. We hope you’ll join us for the show.

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Zendesk

JANUARY 17, 2024

What is intelligent customer experience? The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Zendesk CX Trends Report 2024 For example, our new Zendesk generative AI capabilities powered by OpenAI enable bots to support customers with natural, human language.

Customer Experience 52

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Zendesk

MAY 20, 2022

We kicked off Zendesk Relate 2022 on May 11 with a live keynote streamed from the beautiful San Francisco Museum of Modern Art, followed by the first of three digital broadcasts. One of the very best parts of Zendesk Relate 2022 was talking to our customers and partners, both as we filmed segments and met in person.

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Zendesk

OCTOBER 6, 2022

Examples of bad customer behavior are typically what make for breaking news in the world of customer service. In recent research from Zendesk, 66 percent of companies reported that customers are less patient—meanwhile, support volumes climb. That’s not okay. When that happens, customers respond in turn. Keep the high fives coming.

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Customer Service Technology Technology Customer Experience 98

CSAT.AI

MAY 31, 2023

First, Be Honest About What You Can Provide Over promising doesn’t help you or your customer. Get clear on what your company can realistically provide before creating whichever SLA you use – customer, service, multi-level – and this even applies to internal SLAs. Agent Compliance Support with CSAT.AI

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Compliance Sentiment Analysis AI Customer Relationship 84

Zendesk

OCTOBER 31, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Preview a template to ensure you know exactly what the end-user will see–no surprises. Konnectify Konnectify (Support) ensures your Zendesk experience is interconnected with other essential business systems. The outcome?

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Sentiment Analysis AI Legal Finance 52

CSAT.AI

FEBRUARY 22, 2023

You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use. The 2023 Zendesk CX Trends Report reveals customers are becoming more comfortable with being served by AI and companies are investing in it. They have a high cost of integration and maintenance.

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AI Sentiment Analysis CX Predictive Analytics 85

Zendesk

AUGUST 3, 2022

According to the Zendesk Customer Experience Trends Report 2022, a whopping 64 percent of consumers under age 40 say customer service feels like an afterthought for most companies. What makes a winning CX program for fintechs? With Zendesk, fintechs can create omnichannel experiences across all channels.

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Zendesk

JULY 26, 2023

Zendesk has long been committed to delivering trustworthy products to our customers and their users. Zendesk applauds the adoption of the adequacy decision for the EU-US Data Privacy Framework by the European Commission. Zendesk is currently taking steps to complete the transition. Have questions?

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Legal 52

Zendesk

SEPTEMBER 7, 2022

In our CX Accelerator report , we surveyed almost 5,000 CX leaders on what it takes to scale new heights in customer experience. Below, we unpack key takeaways from the report and explore what retail “Champions” are doing to win in CX, so you can go from a retail Starter to a retail Champion. But that’s table stakes.

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Retail CX Non-Profits Omnichannel 98

Zendesk

OCTOBER 11, 2022

Conversational CRM is what makes that possible in the digital age. To learn more about Conversational CRM and how Zendesk provides everything you need to get started, download our free whitepaper below. The post The age of Conversational CRM is here appeared first on Zendesk.

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Zendesk

APRIL 21, 2022

Compare and contrast for ideas on what might work for you. They offer connective points for customers to ask questions, get help, and feel confident about spending their money with your brand—this is the core of what CX is all about. Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all.

CX 98

CX Omnichannel Sales Customer Loyalty 98

Zendesk

SEPTEMBER 15, 2023

What makes Zendesk AI different Zendesk AI is built for customer experience, part and parcel of our CX solution both overtly–in our bots and customer-facing applications–and under the hood, automating workflows to save time for agents and create more personalized customer experiences. Zendesk Showcase is a free in-person event.

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AI Innovation CX Customer Experience 52