Zendesk

SEPTEMBER 20, 2023

Addie Wallace , senior director at Wine.com , sat down with Conversations with Zendesk host Nicole Saunders to share how her company focuses on helping its customers cut through the static so they can discover wines that fit their palates. Having a fundamental understanding of who your customers are is the key to everything,” she said.

Customer Feedback 85

Customer Feedback Customer Loyalty Customer Experience 85

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. In the spirit of the times, Zendesk Relate is a global virtual event. Zendesk Relate will kick off with a keynote streamed live from the iconic Museum of Modern Art in San Francisco. We can’t wait to see you at Zendesk Relate 2022. What to expect.

Start-ups 98

Start-ups CX Technology Technology 98

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

CX 266

CX Innovation Contact Center Education 266

Zendesk

NOVEMBER 27, 2023

Moreover, they recognize the important role that tech platforms like Zendesk play in helping them to scale their limited resources, boost their efficiency, and ultimately serve more people. Here are four ways that Zendesk’s Tech for Good partners are scaling and accelerating their ability to serve needy communities around the world.

Customer Service 52

Customer Service Action Campaign Innovation CX 52

Zendesk

JUNE 18, 2021

That’s why so many consumers turn to community forums when they need information or support from their favorite brands. Community forums also provide a self-service option for customers looking for support and are a powerful source of customer feedback. By having a community forum, businesses can: Reduce support costs.

Customer Retention 98

Customer Retention Customer Loyalty Customer Feedback Customer Experience 98

Zendesk

MARCH 29, 2023

Women need to belong in a global community that promotes and supports them in all aspects of their lives, from health and education to family and work. Many organizations are also interested in partnering with Spring ACT to bring Sophia to their local communities. Representation matters. But The Asia Foundation aims to change that.

Government 98

Government Start-ups Education Technology 98

Zendesk

JUNE 23, 2023

At Zendesk, championing equality and inclusion for all is woven into the fabric of our culture and values. From confetti cannon-filled parade floats and coordinated dance routines to supporting impactful initiatives and nonprofit organizations, Zendesk has recognized Pride month since 2014. This year’s WorldPride theme is Gather.

Event Planning 52

Event Planning Engineering 52

Zendesk

MAY 25, 2022

But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. These are five steps to get you into the CX community faster and smarter: Follow thought leaders and opinion shapers.

CX 98

CX Social Media Start-ups Sports 98

Zendesk

MARCH 2, 2021

At Zendesk, one of the areas that required some soul searching was around our social impact programs. Zendesk employees have always supported our social impact mission and volunteered time with local neighborhood nonprofits. Related read: How community nonprofits shift focus to solve for food insecurity ].

Technology 98

Technology Technology 98

Zendesk

APRIL 22, 2021

Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community. It’s a growing community with international popularity—76 percent of users reside outside of North America. ” —Mak Azadi, Discord COO.

Gaming 98

Gaming CX Customer Loyalty Innovation 98

Zendesk

MARCH 7, 2023

At Zendesk, we are celebrating our women colleagues across the globe today who are breaking gender stereotypes, challenging the status quo, and enabling and educating others to embrace equity. She joined Zendesk in January 2022 and has over 10 years of experience in the FMCG industry, with seven years specifically in the IT industry.

Non-Profits 52

Non-Profits Education Engineering Technology 52

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Outlook 113

Outlook Innovation Omnichannel Education 113

Zendesk

APRIL 20, 2023

It’s Zendesk Relate season, arguably our most exciting time of year. Please join us May 10 for our flagship conference, where we’ll unpack all things CX, including our new OpenAI integration and the future of Zendesk AI. It features our CEO Tom Eggemeier, who will share the vision for Zendesk as we move forward in time.

CX 52

CX Touchpoint AI Customer Experience 52

Zendesk

APRIL 21, 2021

Not only because the current rate of climate change poses an existential threat to all life on the planet, but also because it’s a topic that matters to Zendesk employees. Zendesk recently joined We Are Still In , a group of over 3,750 US companies mobilized in support of the Paris Agreement. Our commitments.

Government 98

Government Education Innovation Technology 98

Zendesk

JULY 8, 2021

from Bolivia when she was very young and settled into a low-income community in Rhode Island. Recognizing that not everyone from communities like the one she had grown up in were equipped to pursue careers like this, Mendez wanted to bring those two worlds together. Zendesk is a key component of the training program.

Non-Profits 98

Non-Profits Start-ups Education CX 98

Zendesk

MARCH 10, 2023

These outdated systems make it difficult for teams to deliver seamless, personal support to members of the community. With Zendesk, higher education administrators can help meet the increased expectations of their community by providing faster communication, transparency, and convenience—all while staying under budget.

Education 52

Education CX Social Media Technology 52

Zendesk

FEBRUARY 8, 2023

At Zendesk, we love to celebrate successes, but we know that we succeed only when our customers succeed. You can read more about the awards in our Newsroom , but we wanted to take this opportunity to share more about our customer community and product resources. But it’s not just about us.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Zendesk

MARCH 15, 2021

The non-profit organization bills itself as the National Clearinghouse for PPE in the United States, protecting healthcare, essential workers, vulnerable communities, and anyone who needs to be safe in their community by providing equitable access to PPE. How Zendesk helped Project N95 level up internal processes.

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

Zendesk

AUGUST 30, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. With this visibility, your agents can both communicate more efficiently with customers as well as identify gaps in documentation that haven’t effectively answered the customer’s questions. Yext User History. OCR PDF Converter by Knots.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

CX 182

CX Innovation Contact Center Education 182

Zendesk

MARCH 18, 2021

Many of these, specifically against the elderly and Asian-owned businesses, have occurred in our own communities. We are heartbroken and angered by these continued acts of injustice and violence against the Asian American and Pacific Islander (AAPI) community. Last year, reported hate crimes against Asian Americans rose by 150%.

Non-Profits 95

Non-Profits Legal Education Start-ups 95

Zendesk

OCTOBER 26, 2023

Pete Kazanjy, co-founder of Atrium, shares his tips on how to build a successful business and discusses how he formed a 35,000-member sales community by creating top-tier content. The post Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy appeared first on Zendesk.

Sales 59

Sales AI 59

CSAT.AI

AUGUST 3, 2022

The company confirms its brand voice in every part of its business from products, to choosing collaborators, to community investment to customer service. Build Your Customer Community like Lego, brick by brick (Photo 134284796 / Lego © Arissara Kruewan | Dreamstime.com ). Zendesk is a (CRM) customer relationship management platform.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Zendesk

MAY 5, 2022

These groups or chapters can become intimate communities of clients who share similar challenges and goals. Joining, or even leading, a user group is an excellent way to build your professional profile, grow your network, and further develop your leadership skills, according to Drew Frey, who leads Zendesk’s user group initiative.

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Zendesk

NOVEMBER 15, 2021

The Zendesk Customer Experience Trends Report shows that 76 percent of consumers expect personalization. An open, flexible solution like Zendesk makes that possible—our software allows businesses to store and easily access customer information. Nicole Saunders, director of communities at Zendesk.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Zendesk

JUNE 6, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 89 percent of consumers will spend more with companies that allow them to find answers to their questions online. Set up a community forum with community software, a tool specifically designed for creating digital gathering spaces. What is community software?

Artificial Intelligence 75

Artificial Intelligence Engineering Social Media Start-ups 75

Zendesk

DECEMBER 4, 2020

Zendesk Customer Experience Trends Report 2020. Our knowledge management software, Zendesk Guide , is an easy, out-of-the-box solution. Contribute to a community around your product. Community forum. That’s a community forum. Zendesk Gather does the heavy lifting for you.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Be My Eyes Be My Eyes (Support) is a free iOS and Android app made up of a global community that connects 500,000+ blind or low-vision people with 6.5M sighted volunteers and company agents through a live video call.

E-commerce 52

E-commerce AI Retail Education 52

Zendesk

JUNE 29, 2023

They knew everyone’s drink, they knew their names, and they knew their dogs’ names—and it was all about investing in the community and giving back,” Veek explains. “It We just launched Zendesk. The questions we receive are very central to the communities that we serve,” Veek explains.

Customer Service 52

Customer Service CX Start-ups Voice of the Customer 52

Zendesk

MAY 18, 2023

Here at Zendesk, we’re so grateful that we were able to meet again in person for our annual flagship conference, Relate. This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. What a year.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Zendesk

MAY 30, 2023

Zendesk AI is the CX professional’s latest and greatest toolkit, designed with the support experience top of mind. In the days since, the Zendesk Community has been busy with questions about unique use cases and more advice users could implement today. An AI solution made for CX teams is just the beginning.

AI 52

AI Sentiment Analysis Retail CX 52

Zendesk

SEPTEMBER 15, 2021

Enable Zendesk’s Ticket Redaction App for agents to prevent sensitive information such as ID numbers, credit cards, passwords, and more from being stored within a ticket as text or in an attachment. This is a free tool that Zendesk provides to prevent sensitive data in new tickets. Nightfall + Zendesk. Learn more.

CX 97

CX E-commerce Machine Learning Social Media 97

Zendesk

DECEMBER 8, 2020

There is still a way to connect remotely that isn’t draining,” says Laura Shear, senior manager of Content and Impact Marking at Zendesk, reflecting on Zendesk’s efforts over the past year to help remote employees connect in fun and meaningful ways. Take a “brain break”.

Entertainment 98

Entertainment 98

CSAT.AI

JANUARY 25, 2023

It looks like this struggle is predominantly in US cities, with smaller communities tending to return to pre-pandemic in-office schedules. Like Zendesk suggests in their “How to successfully onboard a remote customer support team ,” onboarding should begin before the new worker starts.

Contact Center 96

Contact Center Sentiment Analysis AI CX 96

Zendesk

NOVEMBER 28, 2023

Components of a strong SaaS customer support strategy How to measure SaaS customer support How to improve SaaS customer support SaaS customer support examples Scale your SaaS customer support with Zendesk Why is SaaS customer support important? If not, customer churn rates can skyrocket due to a misunderstanding of the software. percent CSAT.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Zendesk

DECEMBER 2, 2020

Read on for the full conversation, and if you like what you learn, join our Startup Central Slack Community for more conversations like this. Greg (Zendesk): To start off, could you tell us a bit about yourself, home-town, and position in the company? Greg (Zendesk): What was your first job? Startup Central Slack Community.

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Zendesk

MARCH 16, 2023

In 2008, when iPhones were just coming into the market and mobile apps were the new talk of the developer community, Ghermezian had an idea: to build a bridge between the growing population of app developers and their end users. But Braze co-founder Mark Ghermezian reminds us to listen to what customers don’t say, too.

CRM 92

CRM Customer Acquisition Customer Relationship Management Customer Retention 92