FREE eBook: The 2021 CX Outlook
Kerry Bodine
JANUARY 27, 2021
We must believe that we’ll make things better for customers, employees, and our organizations — otherwise, why would we attempt CX work at all? The result is The 2021 CX Outlook , and it offers a view into the state of customer experience during this time of unprecedented change. Yup, I said it. Unprecedented change.
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