Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. billion by 2027. This is a big one.

Customer Service 98

Customer Service Social Media Technology Technology 98

CSAT.AI

MARCH 15, 2023

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. To connect with this customer segment businesses need to take a page from their book and be adaptable too, learning the preferences, values and habits that make them different.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

CSAT.AI

MAY 5, 2022

through 2028. Chat Bot Evolution. Bots are here to stay. In 2020 the estimated value of the chatbot market worldwide was already 430.9 million USD with yearly compound growth expected to be 24.9% There is a bot for almost everything now. As funny as some bot fails are, a bad bot poses a threat to your company’s reputation when it fails.

Customer Service 88

Customer Service AI CX Customer Expectations 88

Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. percent from 2021 to 2028. How does your CX strategy stack up? Gartner ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Aquire

APRIL 26, 2021

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. . percent from 2021 to 2028. Gartner ). GrandView Research ). Juniper Research ).

Customer Experience 111

Customer Experience Healthcare Real Estate AI 111