Intercom

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Return Customer

JULY 10, 2019

The result of a business is a satisfied customer.” ” Peter Drucker, better known as the father of management thinking, once gave us this beautiful gem of a quote. We have come a long way since the first industrial revolution and are now bursting with new products and services in crowded markets regularly. Huffpost ).

Customer Service 109

Customer Service Social Media Customer Journey Map Non-Profits 109

Help Scout

FEBRUARY 11, 2019

Customer relations have always been at the heart of successful businesses. It was one of the best customer service relationships of my life. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past. That couldn’t be further from the truth.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40