Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

SurveySensum

NOVEMBER 27, 2023

With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. Challenge 6: Sentiment Analysis How do you know WHAT your users actually mean in their feedback, especially in open-ended feedback?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. Best Features It measures total web traffic and presents data effectively to derive actionable insights. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. Lumoa analyzes and detects the sentiment of customer feedback regardless of the language used. Swiftly turn insights into action: Focusing on actionable insights has never been easier.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Zendesk

SEPTEMBER 21, 2023

Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. NPS and Survey (Support) helps you to take the most out of your interaction with customers.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Large volumes of qualitative data turn into actionable insights.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. 5 – Text & Sentiment Analysis. Qualtrics offers sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 27, 2022

The best part of the CES tool is that it lets you create intelligent reports and actionable insights in real-time. Text & sentiment analysis. SurveySensum lets you analyze the responses using text and sentiment analysis to understand the emotions and trends behind each response. . Best features.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. It automates the analysis of text-based feedback, eliminating the need for manual coding or extensive human intervention. This automation accelerates the feedback analysis process, saving time and resources.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 23, 2024

The tools shouldn’t just be able to create effective pulse surveys but also have an internal system, like Text Analytics software , that can help you analyze and manage feedback without manual analysis. After proper analysis of the survey data, you should also be able to derive valuable and actionable insights. →

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SugarCRM

DECEMBER 14, 2023

Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. For example, SugarCRM steps in to translate that data into actionable insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

AUGUST 3, 2023

Medallia’s robust analytics engine transforms data into actionable insights, empowering you to make informed business decisions. It empowers businesses to build stronger customer relationships and turn feedback into actionable insights. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

AUGUST 3, 2022

Merging the data, provides more critical insights into customer behavior, pain points, and preferences. By implementing analytics and reporting, a business can gain actionable insights on operational flaws, agent training needs, areas to focus on for improving customer experience, etc. Monitoring customer preferences.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action. But wait there’s more.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

DECEMBER 15, 2022

It then compiles all the feedback to produce actionable insights for the organizations to close the feedback loop and enhance the experience. . Sentiment Analysis. Qualtrics provides sentiment analytics features only in its advanced text IQ options. It is known to be very easy to set up and use.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

Hodusoft

FEBRUARY 16, 2024

Real-Time Analytics: With the real-time analytics feature, ITSPs can get instant and actionable insights into call data, performance metrics, and other activities. Efficient monitoring of extensions ultimately helps ITSPs in enhancing productivity and delivering excellent customer experience.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Lumoa

DECEMBER 15, 2022

After taking action on a suggestion, they thanked the original customer who made the entry. Most social media platforms offer analytics tools to help brands track mentions by geography, sentiment analysis (positive vs. negative), sentiment comparison over time or against competitors, and more. Social Media Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 83

Customer Experience ML Social Media CX 83

Beyond Philosophy

MAY 12, 2022

The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Sentiment analysis is critical here. Then, with a single data hub, AI can access it for analysis.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

SurveySensum

DECEMBER 8, 2023

It gathers and analyzes customer feedback to provide actionable insights for your businesses. The platform utilizes survey tools, sentiment analysis, and other data analytics techniques to help you understand customer opinions, preferences, and sentiments.

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83