Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Marketing allows you to influence how non-customers perceive your company too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SugarCRM

JUNE 25, 2021

Blogs, online videos, and website content are just a few of the digital marketing tools in use today. Although marketing is important, it’s also time-consuming. Even if you have a large budget to pay for content development, video production and advertising, marketing doesn’t always translate into sales.

CRM 29

CRM Customer Relationship Management Sales Advertising/ Marketing 29

PeopleMetrics

MAY 12, 2022

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. The customer journey is traditionally broken down into five key stages: Awareness - The customer identifies their need and researches options.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

Qualtrics

AUGUST 10, 2020

The longer a customer continues to purchase your products and services, the greater their lifetime value becomes. CLV really only makes sense when you factor in CAC.

Customer Acquisition 26

Customer Acquisition Social Media Advertising/ Marketing Technology 26