ClientSuccess

SEPTEMBER 12, 2018

Company : Customer Growth Advisors. The post CSM from the Trenches: Mentors – Emilia Maria D’Anzica, Founder & CEO, Customer Growth Advisors appeared first on ClientSuccess. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. Question 1.

Start-ups 49

Start-ups 49

Intercom, Inc.

JULY 14, 2020

There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. The Trusted Advisor. But what does all this really mean, and how will it help us help our customers be more successful?

Start-ups 249

Start-ups Customer Relationship Customer Loyalty Sales 249

Beyond Philosophy

OCTOBER 3, 2014

If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 1 UK Attraction ” on Thursday, October 30th 2014. Oh and if you are in Edinburgh, please make sure that you visit the Royal Yacht Britannia.

Sports 68

Sports Social Media Customer Loyalty Customer Experience 68

Beyond Philosophy

OCTOBER 3, 2014

If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 1 UK Attraction ” on Thursday, October 30th 2014. Oh and if you are in Edinburgh, please make sure that you visit the Royal Yacht Britannia.

Sports 60

Sports Social Media Customer Loyalty Customer Experience 60

ECXO

SEPTEMBER 30, 2023

As a Customer Centricity Advisor, Keynote Speaker, and Author, her mission is to guide businesses toward a competitive edge through customer-centric strategies. Learn how empathy can drive better customer relationships. Don’t miss out on this transformative journey! Who is Ilenia Vidili?

CX 98

CX B2C Innovation B2B 98

Customer Think

JANUARY 4, 2023

A recent book that has particularly caught my attention is Fanocracy, by noted business growth strategist and advisor David Meerman Scott and his daughter. I’m not a speed […].

Business Growth 98

Business Growth Customer Loyalty 98

Help Scout

AUGUST 22, 2023

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey. Read the full article

Sales 75

Sales 75

ECXO

MARCH 24, 2024

Follow the ECXO on Linkedin: [link] Become a member of the open-access CX Professional Business Network here: [link] This session is facilitated by Ricardo Saltz Gulko , the Managing Director of Eglobalis, a global advisor in CX, Design, and Real Innovation, and the co-founder of European Customer Experience Organization (ECXO).

CX 64

CX Innovation Customer Experience AI 64

Customer Think

DECEMBER 14, 2023

As a consultant and advisor to enterprise brands, I have seen firsthand the transformative potential of natural language interfaces (NLIs) such as conversational AI and chatbots on the customer experience.

Customer Experience 69

Customer Experience AI Technology Technology 69

CX Accelerator

NOVEMBER 7, 2023

Jeremy Watkin is the Chief Engagement Advisor for CX Accelerator. Are there any more indicators you would add to this list when you reflect on companies that lack customer centricity? Do any of this especially hit home for you in your current role? Leave a comment below and share your thoughts.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Customer Think

SEPTEMBER 8, 2021

It’s about the trust and confidence clients look for in financial advisors – and that can be impacted by the firm’s communications. Wealth management is about relationships. Are your client communications an asset or a liability? Consider how your team currently communicates with clients.

Customer Loyalty 104

Customer Loyalty 104

Customer Think

DECEMBER 2, 2022

Customers are far more likely to continue buying products or services from companies they see as trusted advisors, and it often takes time and effort to position your […].

Customer Retention 72

Customer Retention Customer Loyalty 72

Inside Customer Service

JUNE 23, 2022

While I wasn’t happy about the scratch, the service advisor immediately took responsibility. This was a costly repair for the mechanic, but the accountability and extra effort demonstrated by the service advisor earned my repeat business. Other situations might require more expense and effort.

Customer Acquisition 162

Customer Acquisition Social Media Customer Retention Start-ups 162

Experience Investigators

MARCH 26, 2024

Image copyright Matthew Rakola] Greg Kihlström ( theagilebrand.com ) is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to some of the world’s top brands on marketing technology, marketing operations, and digital transformation initiatives. About Greg Kihlström: Greg Kihlstrom.

CX 64

CX B2B Education Innovation 64

MyCustomer Experience

MAY 12, 2023

12th May 2023 By Thomas Wieberneit Consultant, Analyst, Advisor, Solution. The following article is an excerpt of a White Paper by Customerization ’s Kira Tchernikovsky. Kira is the co-founder and CMO of this.

Customer Experience 52

Customer Experience 52

Zendesk

JUNE 7, 2023

.” Jesse Lipson, 2x co-founder of Levitate and ShareFile A key takeaway from the episode is knowing when to ignore “smart” advisors in favor of pursuing your own path. Lipson recalls facing skepticism from experienced advisors who, at times, questioned his business strategy.

Gaming 52

Gaming AI 52

Shep Hyken

FEBRUARY 25, 2022

Training is also important to make sure your advisors are all on the same page. Empathy and understanding are essential traits for customer service advisors. Good communication skills, accountability, courage, and a willingness to go above and beyond are essential for customer service advisors. Offer an omnichannel experience

Contact Center 52

Contact Center Customer Retention Customer Service Omnichannel 52

SurveySensum

SEPTEMBER 27, 2023

Did the service advisor understand your issues? Did the service advisor keep you updated on the status of your car? Did the financial advisor understand your financial needs? Did the financial advisor provide you with clear information? Did the service department keep you updated on the progress of the repairs?

Retail 52

Retail Customer Satisfaction Customer Loyalty Customer Feedback 52

MyCustomer Experience

JANUARY 25, 2023

It’s no secret that today’s contact centre advisors are under immense pressure. It's time to take a data-led approach with science-based. 25th Jan 2023 By Katherine Somers Campaigns and Content Manager

52

52

MyCustomer Experience

JANUARY 11, 2023

For organisations that are able to unlock the power of Digital First while also leveraging digital innovation to modernise their advisor. 11th Jan 2023. By Katherine Somers Campaigns and Content Manager.

Innovation 52

Innovation 52

The Contact Company

JUNE 24, 2021

What’s more, in certain areas some multilingual Advisors can be hard to come by, so you need to make sure they’re feeling content and engaged, or they won’t be sticking around for long.

Customer Expectations 52

Customer Expectations Customer Service Sales Customer Experience 52

Lightico

APRIL 17, 2023

Furthermore, the most commonly used automation tools, such as robotic process automation (RPA) , fail to eliminate silos in the full workflow, leaving loan advisors chasing customers for missing supporting documents or revised applications. A phone number is displayed, providing a direct line to a loan advisor.

Finance 52

Finance Net Promoter Score Legal Compliance 52

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Tim Pickard CMO.

CX 52

CX 52

Execs In The Know

NOVEMBER 22, 2022

From recruiting and training to retaining and service delivery, you must have a protocol to monitor success and educate your managers, team leads, and advisors to help handle your business. Hiring advisors with these skills is most important; with technology, language skills are now a nice-to-have. Explore translation technology.

Contact Center 98

Contact Center CX Technology Technology 98

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Tim Pritchard.

CX 52

CX 52

CX Accelerator

DECEMBER 22, 2022

I'm thrilled to announce our brand new team of Executive Advisors for CX Accelerator! Chief Engagement Advisor: Jeremy Watkin. Chief Learning Advisor: Jenny Dempsey. The Chief Learning Advisor is focused on providing meaningful growth opportunities and access to world-class content for members of CX Accelerator.

Non-Profits 36

Non-Profits CX Technology Technology 36

Uniphore

JANUARY 14, 2022

He is a trusted advisor for our clients and ensures that the unique value that Arise offers our customers comes to life in the work we do every day. Robert is an evangelist for the CX Platform Economy and believes wholeheartedly that a work-from-home platform must be a critical component of any organization to deliver world-class care.

Customer Experience 130

Customer Experience Contact Center AI Omnichannel 130

MyCustomer Experience

SEPTEMBER 1, 2022

BAI & Automation is transforming the customer journey Customers require more joined-up service experiences Human Advisors need extra. 1st Sep 2022. By Joe O'Brien Global Corporate Communications and PR.

CX 52

CX 52

Customer Think

MAY 13, 2021

Hot competition in wealth management for millennials and Gen-Z is putting the pressure on wealth firms and financial advisors. Younger generations may inherit more than $65 trillion over the next two decades,1 and up to 80% of them may switch from their parents’ advisor.2

Customer Loyalty 58

Customer Loyalty 58

CX Accelerator

MARCH 16, 2020

Robert Reid , Director of Product Management at SecurityMetrics prefers the commonly used title “Customer Service Advisor” saying, “titles like ninjas and heroes actually confuse people, especially customers.” Be careful about confusing agents and customers.

Contact Center 228

Contact Center CX Customer Service Engineering 228

Customer Think

NOVEMBER 18, 2021

Introduction One of the most profound shifts you can make in your career as an advisor is to stop thinking of the people you cooperate with as customers, and start thinking of them as collaborators and partners. When you make this shift, you naturally stop thinking in terms of what products you should be selling […].

Customer Loyalty 69

Customer Loyalty Sales 69

MyCustomer Experience

JULY 6, 2023

The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it's one. 6th Jul 2023 By Colin Shaw Founder & CEO

52

52

Customer Think

JULY 11, 2023

The Magic Castle Hotel made the top ten of all Los Angeles hotels on Trip Advisor. The reason why would probably surprise you, but it’s one of those little secrets about why customers buy that they don’t tell you. You would not be impressed if I sho.

Innovation 40

Innovation Customer Loyalty Customer Experience 40

CX Accelerator

MARCH 16, 2020

Robert Reid , Director of Product Management at SecurityMetrics prefers the commonly used title “Customer Service Advisor” saying, “titles like ninjas and heroes actually confuse people, especially customers.” Be careful about confusing agents and customers.

Contact Center 182

Contact Center CX Customer Service Engineering 182

The Contact Company

NOVEMBER 19, 2020

Don’t think your customer won’t be able to tell if the Advisor is not listening to them properly. Cross-skilling and up-skilling is not only good for the Advisors’ development, it also reduces the requirement for the customer to be transferred between different departments- a bugbear for any customer.

Customer Experience 40

Customer Experience Customer Service 40

ECXO

SEPTEMBER 7, 2023

Stay updated with more events: Subscribe to The Open Access CX Professional Network: [link] About Ilenia: Learn more about Ilenia, a Customer Centricity Advisor, Keynote Speaker, and Author. Learn how to infuse empathy into operations to understand customers and build stronger relationships.

Innovation 52

Innovation CX Customer Experience CXM 52

CX Accelerator

NOVEMBER 11, 2022

Ben Motteram is an internationally recognised thought leader, corporate advisor and keynote speaker who has been named one of the world’s most influential voices in the field of customer experience. This is only the start… with work as complicated and dynamic as experience design it’s going to require a wide array of skills.

CX 307

CX Customer Journey Map CX Transformation Government 307