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Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Execs In The Know

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.

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Five Keys To Driving Voice of the Customer Success

CX Accelerator

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations. So… What can companies do to improve their voice of the customer success?

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Are Your Call Recordings Up-to-Snuff for AI-fueled Speech Analytics?

Callminer

We are well within the “Age of the Customer”. The first step toward competing successfully in this era is capturing the voice of the customer.

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5 Necessities of an Effective Closed-Loop Customer Feedback Program

PeopleMetrics

These qualities should be present in any effective customer feedback management solution as it relates to following up with individual customers: 1. A closed-loop customer feedback program is a must-have for any bank looking to grow in this age of the customer. Non-Anonymous. Takeaways.

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Employee Empowerment is Vital to CX Success

Confirmit

The Age of the Customer. Customer Obsession. Customer Centricity. Whatever you want to call it, we know that this day and age companies must deliver experiences that truly meet customers’ ever-increasing expectations. Voice of the Customer Voice of the Employee Best Practices.

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12 Reasons to Invest More in Customer Experience

PeopleMetrics

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away.

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