Sprinklr

SEPTEMBER 9, 2021

Before diving in, it’s important to first determine your goals for using a social listening tool and then consider the features that will bring the most value to your organization and meet the needs of your team. Must-have features for your social listening tool. The right tool will help you: Quickly grow your business with insights.

Social Listening 110

Social Listening AI Social Media CXM 110

Customer Think

APRIL 16, 2024

Enterprise-ready generative AI tool delivers an interactive conversational experience that helps users extract and synthesize insights for data-driven business decisions at scale

AI 49

AI Engineering 49

Customer Think

JANUARY 10, 2024

Three new widgets will enhance upsell and cross-sell on Tapcart mobile apps

AI 59

AI 59

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

FEBRUARY 29, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Our AI will then generate you a clear and reasonable response to your question. If you would like to beta test the feature, please contact your CS manager or email help@lumoa.me Lumoa Product News for February 2024 Hey everyone!

AI 83

AI Start-ups Touchpoint 83

Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos.

Retail 106

Retail AI Customer Service CX 106

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Editing Topics now features clickable keywords Editing Topics has never been easier!

AI 83

AI Start-ups 83

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 111

B2B AI CX Customer Service 111

Adrian Swinscoe

AUGUST 10, 2023

Today’s interview is a bit different as it features two, separate interviews in one episode. It’s a two-fer!

AI 190

AI 190

Intercom

APRIL 10, 2024

Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. And now, for the more complex questions that require an agent, we’re applying the same innovative AI to make your teams even more efficient.

AI 69

AI Innovation Customer Service Gaming 69

Customer Think

MARCH 20, 2024

This post features an unpublished paper that compares the performance of AI-generated vs. human-made images across three marketing use cases.) “The power of generative marketing: Can generative AI reach […]

AI 81

AI Artificial Intelligence Technology Technology 81

Intercom

DECEMBER 13, 2023

Your support team may already know Fin, our AI chatbot , which can resolve over 50% of support issues instantly. Fin AI features help your team instantly summarize conversations, personalize replies, and automate tasks – allowing them to focus on delivering more value for your customers.

AI 103

AI Start-ups Customer Service Customer Expectations 103

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. content Lumoa Product News for March 2024 Hey everyone!

Start-ups 83

Start-ups AI Voice of the Customer 83

Execs In The Know

MARCH 7, 2024

At the heart of this transformation lies the unique relationship between generative AI and big data. As financial institutions (FIs) face greater competition and steeper customer expectations, it’s clear that the convergence of generative AI and big data is not just a trend but a necessary paradigm shift.

AI 111

AI Actionable Insights Innovation Compliance 111

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Who Should Attend: Customer Experience Planning, Strategy & Execution Pros Contact Center Operations & Workforce Management Pros Conversational AI & Intelligent Automation Pros COOs, CIOs, CTOs and Digital Transformation Pros. Register Now.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

TeamSupport

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Leveraging AI within CS will be a journey, and now is the time for us all to lean into it.

Innovation 98

Innovation AI Engineering Sales 98

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. This e-book is one of our most anticipated documents of the year, featuring insights from industry experts about the topics that matter most in today’s contact center. .”

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Fonolo

FEBRUARY 2, 2023

While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Intercom

APRIL 10, 2024

The era of AI-first Customer Service is here, and it will lead to happier customers and more strategic customer service teams. It’s already clear that AI will reshape society, just as major technology breakthroughs have done in the past. What is AI-first Customer Service? AI Copilot first: Human agents experience AI first.

AI 59

AI Customer Service Customer Satisfaction Technology 59

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI).

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

DMG Consulting

MARCH 27, 2024

AI is key to modifying and enhancing WFM solutions to enable them to properly address the needs of advanced contact centers and other operating environments that handle voice and digital synchronous and asynchronous interactions. The Report analyzes WFM market activity and provides 5-year projections.

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Zendesk

MARCH 18, 2024

Our AI-driven capabilities in workforce management (WFM) and quality assurance (QA) are tailored to optimize service operations, enabling organizations to not only meet but exceed customer expectations with better customer service experiences.

AI 64

AI Customer Expectations Customer Service 64

Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Introducing our new AI chatbot: Fin Today we’re announcing that we’ve built an AI-powered customer service bot that has the benefits of this new technology, and is suitable for business needs.

AI 126

AI Machine Learning Technology Technology 126

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Fonolo

FEBRUARY 14, 2023

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. When hunting for new call center technology, keep these features in mind: Forecasting In the contact center, every customer interaction is logged as multiple data points.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Rather than solely promoting products, businesses should explore the untapped potential of leveraging AI to enhance customer experiences.

AI 52

AI Innovation Gaming Social Media 52

Execs In The Know

APRIL 12, 2024

The decision to incorporate AI into contact center operations is no longer a question of if, but how. This approach not only delivers immediate benefits and ROI but also lays a solid foundation for a comprehensive AI journey. This quick setup time means that contact centers can start reaping the benefits almost immediately.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

AI 96

AI Sentiment Analysis Technology Technology 96

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

Customer Think

OCTOBER 24, 2023

GoTo announces IT Asset Management, Logitech integration, AI advancements, and more, driving continued innovation for remote IT support

AI 40

AI Innovation 40

CommBox

DECEMBER 14, 2023

One technological innovation that has emerged as a pivotal player in revolutionizing customer service is Generative AI-powered Chatbots. These AI-powered conversational agents are reshaping the very fabric of how companies engage with their customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Fonolo

JANUARY 17, 2023

The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. It’s clear that AI’s impact on customer care and CX will be profound. AI Impacts Your Entire System, in a Good Way.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154