article thumbnail

The CX Leadership Exchange Episode 6: Featuring Alvin Stokes

Execs In The Know

In the latest episode of The CX Leadership Exchange , we had the privilege of sitting down with Alvin Stokes, a seasoned leader who has navigated the evolving landscape of customer experience (CX) with grace and authenticity. Integrating data into CX strategies is crucial for driving engagement and loyalty. Your journey matters.

CX 52
article thumbnail

Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

Customer Bliss

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.

article thumbnail

In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

Florida and Alabama have passed laws making vaccine passports illegal. < [link] >> The post In The News: 3 Stories That Give Insight to Improving Your Customer Experience appeared first on CX Consulting. It means that companies, stores, and live event venues would not be allowed to request verification of vaccination.