The Customer Service Blog

MARCH 31, 2021

In 1995 he relocated to California USA to attend Stanford University, but decided instead to pursue a business career, co-founding the web software company Zip2 with his brother Kimbal. He briefly attended the University of Pretoria before moving to Canada at the age of 17 to attend Queen's University.

Transportation 52

Transportation Non-Profits Manufacturing Artificial Intelligence 52

SurveySensum

NOVEMBER 23, 2023

This is why for the last couple of years, augmented reality and artificial intelligence have been the hot topic in digital marketing circles. The two main legislations you’ll have to deal with are the European General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA).

Customer Experience 52

Customer Experience E-commerce CX AI 52

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? Turo is available in over 5,500 cities across the United States, Canada, Australia, and the United Kingdom. Currently, there are 2.6 million active guests on platform (those who book the cars) and 300,000 hosts and growing. How Does Turo Work?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. It was an absolute pleasure and a privilege to see old friends and meet new ones face-to-face for the first time.

Innovation 52

Innovation Artificial Intelligence AI CX 52

CSAT.AI

MAY 29, 2019

My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. As a consumer, I enjoy on-site shopping and events too.

Customer Experience 59

Customer Experience Sentiment Analysis AI CX 59

Steven Van Belleghem

OCTOBER 15, 2023

Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. In August 2023, for instance, it created a task force to study artificial intelligence and how it can be applied across the entertainment conglomerate.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Both augmented and artificial intelligence are spoken about as if they’re a wild future which is coming for us all, when in fact this technology is already here. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

APRIL 1, 2021

Coming from the South and slavery and moving North – some of us moved to California, Philadelphia, New Jersey, Florida. She founded the Algorithmic Justice League , which is a community of people that are focused on bias in technology, in artificial intelligence, and the impact this bias has on diverse communities, which is often tragic.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Steven Van Belleghem

NOVEMBER 5, 2019

It’s the science and technology blog and news network of the legendary Singularity University, that was founded in 2008 by Peter Diamandis and Ray Kurzweil at the NASA Research Park in California. The blog also features a video and debate forum for its users to watch videos and interact with each other. Andreessen Horowitz.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. These regulations, including the EU GDPR and the California Consumer Protection Act ( CCPA ), impact how companies must gather consent from users regarding how their data will be used.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom

MARCH 9, 2023

So, if I have an Irish accent or a British accent, it will translate that into a California accent, and that can really improve the experience in some ways by lowering the barriers of communication. AI can, in real time, change the accents of a person a bit to make it more understandable in both ways.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Nathan has been involved in the customer service software space and the outsourced contact center space for over half a decade now, and has seen the emergence of automation and artificial intelligence being utilized in these spaces.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Comm100

NOVEMBER 13, 2022

Headquartered: San Francisco, California, United States. Headquartered: San Francisco, California, United States. Headquartered: San Francisco, California, United States. Capabilities include workflow automations, artificial intelligence, and APIs to connect your other tools. Founded: 2011. Founded: 1999.

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Comm100

MARCH 27, 2023

AI chatbots AI chatbots integrate artificial intelligence so that they can respond to more requests and complete more tasks in a more ‘human-like’ way. Through simple drag-and-drop templates, a basic task bot can be set up in a matter of minutes. We’ll look more at building a higher ed chatbot in chapter 5.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. I then went to Stanford, moved out to California, where I’ve been for the last 20 + years. And I met my husband, Eric, out here.

Start-ups 209

Start-ups Sports Engineering Artificial Intelligence 209

Execs In The Know

JANUARY 17, 2024

Such as in a recent case where an AI assistant for a car dealership in California ended up pointing customers in the direction of their competitors. By making the brand’s information fully accessible through AI, businesses can provide relevant self-service intelligence with speed, ease, and scalability.

AI 52

AI Innovation Gaming Social Media 52