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3 Ways to Use Artificial Intelligence in Your Call Center

Fonolo

Wondering how to use artificial intelligence (AI) in your call center? There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). What is Artificial Intelligence? . 3 Ways to Use Artificial Intelligence in Your Call Center .

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Harnessing the Power of AI in Lending: Leveraging Artificial Intelligence to Revolutionize Loan Originations Servicing and Document Management

Lightico

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. The traditional approach involves cumbersome paperwork, manual data entry, and extensive manual review processes.

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How AI Will Impact the Employee Experience

The DiJulius Group

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers.

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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Unlike human compliance agents, artificial intelligence can quickly and accurately analyze 100 percent of interactions—including recordings and live conversations—and flag discrepancies, omissions or incomplete disclosures before they become bigger issues.

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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! What Are Artificial Intelligence and Generative AI? First: A few definitions and clarifications.

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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts

Lightico

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Accuracy at Scale – Building a Foundation for Informed Decisions Human error is an inevitable part of manual processes and data entry.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents.