The Customer Service Blog

MARCH 21, 2024

Its loyal customers certainly seem to love the business, and we are often told that its staff members (or ‘partners’ to be technically correct) also love working at John Lewis. The positive announcement was somewhat tarnished by the fact that those employees (known as partners) would not receive a bonus for the second year in a row.

Retail 57

Retail Finance Sales Customer Service 57

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Steven Van Belleghem

SEPTEMBER 6, 2020

The three steps to a ‘partner in life’ approach. To successfully implement a ‘partner in life’ strategy, you need to generate a continuous process of movement, consisting of three steps: Developing an excellent understanding of the needs and frustrations in the life of your customer.

Manufacturing 98

Manufacturing E-commerce Retail Technology 98

SurveySensum

SEPTEMBER 6, 2023

I started by reading reviews, seeking advice from friends, and checking social media. And that’s why promoters become the gateway. They enthusiastically share their positive experiences through word-of-mouth, social media, and other channels. This is where brand advocacy comes into play. But who can be your brand advocates?

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Intercom, Inc.

JUNE 9, 2020

The past few weeks have shown us how important it is for all of us to deeply empathize with those around us. With that comes the need for clear communication and open dialogue with customers and employees alike. In March, McKinsey & Co. published guidance for leaders who need to steer their business through the challenging times ahead.

B2B 197

B2B E-commerce Legal Customer Retention 197

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Similarly, AI assists in my DJ hobby, creating engaging social media content and visually appealing album covers, which increases my online presence.

AI 52

AI Artificial Intelligence Social Media CX 52

Logicalware

FEBRUARY 20, 2024

As customers increasingly use diverse channels to interact with organisations, from traditional phone and email to social media, the risk of siloed workflows and lost customer insights grows. With a cloud-based omnichannel solution seamlessly integrated into your ecosystem, their interaction becomes part of a cohesive journey of engagement.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. This is because CX involves many factors that are outside your direct control.

Customer Experience 83

Customer Experience ML Social Media CX 83

Fonolo

AUGUST 29, 2018

In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. It’s simply become too loud. Sheri Greenhaus – Managing Partner CRMXchange.

Contact Center 271

Contact Center Non-Profits Technology Technology 271

Hodusoft

NOVEMBER 29, 2023

HoduCC’s Role in Transforming Business Communication with Omnichannel Excellence Omnichannel communication has become more and more important for businesses in today’s ever-changing world of customer interactions. HoduCC can be your true partner that can help you navigate challenges and foster growth. Ask for a Free demo!

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Execs In The Know

JANUARY 8, 2023

As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore. The questions they are asking their partners are: What level of partnership are you bringing? What is the goal?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

ECXO

APRIL 7, 2024

It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions. The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus.

AI 108

AI CX Artificial Intelligence Predictive Analytics 108

Beyond Philosophy

DECEMBER 10, 2018

But they keep coming, despite the fact that social media offers much better tools for learning what customers are thinking. Before the internet and social media, there were limited ways to get feedback from customers, especially if you didn’t have a brick and mortar location where you saw them face to face. Survey Overload.

Social Media 158

Social Media Hospitality Hospitality Customer Survey 158

SurveySensum

APRIL 1, 2024

It is these qualities, communicated effectively and honestly, that can elevate a startup to become a respected and successful brand in the eyes of its target audience. It is these qualities, communicated effectively and honestly, that can elevate a startup to become a respected and successful brand in the eyes of its target audience.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Logicalware

SEPTEMBER 1, 2021

“It has to be,” states French-born Rennes’ new CEO of Puzzel Frederic Laziou , “Customers and prospects have become hugely demanding when it comes to speed, convenience and reliability.” Role for partners in the Netherlands. “And that’s where existing systems often go wrong. .

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

SugarCRM

APRIL 23, 2024

Lean on Your Partner Networks Your business partners are your biggest advocates as you continue to operate in an increasingly competitive market. Lean on Your Partner Networks Your business partners are your biggest advocates as you continue to operate in an increasingly competitive market.

B2B 29

B2B Sales Innovation Social Media 29

Aquire

JULY 20, 2021

email, phone, social media, or live chat). Aim to get your social media responses out quicker than average. Be an accountability partner with your customer. Become their accountability partner. Traditionally, new year’s is a time for setting personal goals. One particularly worthy endeavor?

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Steven Van Belleghem

APRIL 27, 2021

1. Think about partner Experience. Grab is taking this approach one step further, by creating a fantastic and empowering partner experience with its drivers. In fact, I learned from my nexxworks business Partner Pascal Coppens that this relationship driven platform approach is typical for Asian cultures.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

DMG Consulting

JANUARY 1, 2024

WEM is becoming an open enterprise-grade platform of interoperable applications built with microservices and application programming interfaces (APIs). It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

SugarCRM

APRIL 23, 2024

Lean on Your Partner Networks Your business partners are your biggest advocates as you continue to operate in an increasingly competitive market. Lean on Your Partner Networks Your business partners are your biggest advocates as you continue to operate in an increasingly competitive market.

B2B 26

B2B Sales Innovation Social Media 26

Steven Van Belleghem

FEBRUARY 7, 2022

A world of possibilities. Above all, the hefty debate around the metaverse shows that we find ourselves in a very seminal phase, at a new frontier. Where few people really understand what it is or where it is going. And where a limited group of first movers is experimenting to understand it. Back then, we thought that was huge. million people.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Steven Van Belleghem

DECEMBER 6, 2021

And with AI becoming more powerful, future behavior can be predicted. . In the former social media era (Web 2.0) In the former social media era (Web 2.0) The other is another way to think about how you measure customer success. The customer’s expectations continue to evolve. That applies to both B2C and B2B businesses.

CX 123

CX Customer Experience Non-Profits Social Media 123

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. We are excited to announce that Fonolo , a Technology Partner in the Avaya DevConnect ecosystem, will be exhibiting at this momentous event. Catch up with Fonolo! Investing in Agents.

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

Hodusoft

JULY 20, 2022

Almost all organizations, whether big or small, need a reliable contact center software partner as the business environment has become ultra-competitive. We’re delighted to have reached this rank, and for this, we’d like to wholeheartedly thank our partners and clients for their continued trust in HoduSoft,” Khambhati added.

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

Doing CX Right

SEPTEMBER 19, 2020

You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. We dive deep into using emotional intelligence to have great experiences.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

1 to 1

MAY 1, 2024

Ecosystem and Integration Strong Ecosystem: SAP, Oracle, and Salesforce have built extensive ecosystems around their software, including partners, developers, and consultants. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record. And also, no.

CX 26

CX B2B Compliance Sales 26

Helpt

JUNE 21, 2023

This means that the MSP becomes, in effect, an outsourced IT department for businesses that either can't afford to maintain an in-house IT team, or choose not to. This means that the MSP becomes, in effect, an outsourced IT department for businesses that either can't afford to maintain an in-house IT team, or choose not to.

Customer Satisfaction 52

Customer Satisfaction Social Media Business Operations Customer Expectations 52

Experience Investigators

OCTOBER 17, 2023

Customer experience (CX) has become a critical factor in the success of businesses worldwide. However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. But after a while, those numbers become less compelling.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

Beyond Philosophy

NOVEMBER 15, 2018

In it, I learned two things about my podcast partner, Professor Ryan Hamilton of Emory University. However, I bring it up because Professor Hamilton shared it on social media. However, what we post on social media is heavily filtered. The target audience for the product becomes vital. I just bought a new Mont Blanc pen.

Social Media 148

Social Media Construction Customer Experience 148

Comm100

JANUARY 23, 2023

As the cost of retaining existing customers is significantly lower than the cost of acquiring new ones , excellent CX becomes crucial for all businesses looking to grow profits, especially in this economy. 2023 looks to be a year of great change in customer experience (CX). That will be a major focus in 2023 (and beyond).

Customer Experience 120

Customer Experience AI Outlook CX 120

Fonolo

NOVEMBER 17, 2020

“Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant. We were all given a little empathetic medicine this year. Nobody escaped the long lines and endless waiting times. The Great Contact Center Diaspora.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. There may not be a lot of examples yet, but the true pioneers are out there and this will become a significant trend. The era of Search 3.0

CX 62

CX Customer Experience Entertainment Gaming 62

Steven Van Belleghem

MAY 9, 2021

What I perhaps love most about them is how they are also continuously striving to become a partner in the life of their customers. American grocery store chain Trader Joe’s is an incredible example of a company where a fantastic employee experience results in a stunning customer experience. Capital One.

Customer Experience 104

Customer Experience Artificial Intelligence Social Media Finance 104

Steven Van Belleghem

FEBRUARY 24, 2021

He is best known for his work in digital marketing and social media and as the creator of Ubersuggest (a popular SEO tool). Behind the brand. Founded in 2008, Behind the Brand with Bryan Elliott is a show about innovators, entrepreneurs and the stories behind their success. So he came up with the idea that people like Martin Luther King Jr.,

CX 98

CX Customer Experience Social Media Innovation 98

Steven Van Belleghem

JUNE 6, 2021

And since then, it has never been content to stay in its lane, launching services for payment (Amazon Pay, Amazon cash, Amazon Prime Visa), small business lending (Amazon lending), food delivery (in partnership with Olo), pharmaceuticals (acquiring PillPack), healthcare services for employees and family, media (Prime Video) and more.

Customer Experience 104

Customer Experience Pharmaceutical Innovation Healthcare 104

Customer Service Life

NOVEMBER 10, 2022

Customers blast the company on social media because of some failure of the product or service. But that billing bug that was introduced in last week’s release will instead cause a gradual increase in ticket volume as customers become aware of the issue. A customer contacts us with an apparent product issue.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130