Intercom, Inc.

APRIL 29, 2021

Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. “Content marketers are in a very tricky spot because there is this more traditional path of content, of being very focused on blogging, SEO, and growth through publishing a lot of blog posts.

Innovation 118

Innovation B2B Start-ups Education 118

Execs In The Know

FEBRUARY 18, 2023

The best call coaching software is flexible in this way and tailored to every stage in the agent lifecycle so it can provide value to all users. Balto is an enterprise solution that can help contact centers achieve measurable results by helping your agents satisfy more customers, retain more clients, and close more sales.

Contact Center 52

Contact Center Compliance Start-ups Sales 52

Steven Van Belleghem

JANUARY 22, 2020

I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. But most importantly: he was one of the first keynote speakers to talk about purpose-driven branding and storytelling, a topic for which the world now finally seems ready.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. These companies are also invariably quite disciplined and proactive.

Touchpoint 144

Touchpoint Sports Net Promoter Score Customer Relationship 144

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. This includes weak customer support, limited integrations, and a steep learning curve. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support this past year.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

B2B 118

B2B Education Start-ups Agriculture 118

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support in 2020. The 6 Best Ways to Show you Respect your Customers.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

SugarCRM

MARCH 1, 2018

Let’s start this post with some good news: GDPR won’t be the end of data-driven marketing. In fact, it may help companies be more effective because they’ll more often be working with people that have indicated they are “ok” with sharing personal data with your company. The power now lies with the customer (as it should be).

Legal 44

Legal Compliance Start-ups B2B 44

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 7, 2023

But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

But this wasn’t a coincidence; it was the result of leveraging technology and mapping their customers’ journeys. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. It is based on your ability to change faster than your competition, customers, and business. With the situation, there has been a change in the mindset of customers. How will COVID-19 affect Customer Experience?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. And we stumbled upon principles, I think, as the best way to do that. Rachel Hepworth: Introducing growth marketing to Slack.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Help Scout

JULY 29, 2021

First, 70% of customers prefer to use a company’s website to get answers on their own. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering. Below are our 18 favorites.

Start-ups 142

Start-ups Education Sports Engineering 142

ProProfs

MARCH 30, 2022

To put this into perspective, companies that focus on higher audience engagement have: 66% higher sales growth. 25% increase in customer loyalty. Audience engagement platforms offer a simple way of facilitating interaction between the speakers and audience to ensure engagement. Wide range of customizations. Starts at $4.97/month.

Gaming 52

Gaming Social Media Start-ups Entertainment 52

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Start-ups 116

Start-ups Engineering Sports Social Media 116

Intercom, Inc.

AUGUST 2, 2018

Prior to that, Claire led product management and user experience teams at several eCommerce and tech companies, including Electronic Arts and uShip. It was a classic startup PM role where I was the employee number 13. I then founded Experiment Engine, and I ran that company for about three years, until it was acquired by Optimizely.

Engineering 140

Engineering Start-ups B2B Sales 140