ClientSuccess

DECEMBER 20, 2018

There’s nothing quite like the promise of a new year to get your customer success team invigorated and rejuvenated. Compensation plans are always a tricky subject and are often one of the most frequently asked questions by customer success leaders and their teams. Article: 3 Customer Success Compensation Models. Quick Ratio.

Customer Satisfaction 49

Customer Satisfaction Sales Gaming Customer Retention 49

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business.

Engineering 224

Engineering Technology Technology Innovation 224

SurveySensum

SEPTEMBER 11, 2023

But the challenge is that the SaaS industry is a thriving one with new products emerging every day. However, to succeed in this industry, you must know how to measure your performance. In contrast, SaaS companies rely on recurring revenue from subscriptions, which sets a different set of KPIs and metrics for success.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technology 223

Technology Technology B2C B2B 223

Aquire

JULY 5, 2021

Efficiency: your team or individual productivity. Net promoter score formula with classification scale. Here’s the Customer Retention Rate formula: CRR can be calculated by taking customers at the end of the period minus new customers divided by customers at the beginning of the period multiplied by 100%.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80