Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. Bots that are up to the task . Be everywhere your customers need you with omnichannel .

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

Comm100

OCTOBER 28, 2021

Live chat allows students to reach out on their own terms using their preferred method of communicating. However, while live chat offers many benefits for both students and schools, it’s even better when paired with automation, and particularly AI chatbot s. 24/7 service . Streamline conversations .

Education 52

Education AI Social Media Invoicing 52

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. The last thing you can afford is a disconnect, which will lead to frustration and a lack of communication among both employees and customers.” – Larry Alton, How to Choose the Best Call Center Software , Business.com; Twitter: @businessdotcom.

Contact Center 140

Contact Center VOC Social Media AI 140

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. PIPEDA – Canadian federal law dictating how businesses collect, use, and disclose personal information.

Compliance 78

Compliance Education CRM Healthcare 78

Execs In The Know

FEBRUARY 14, 2023

Customer experience (CX) leaders and professionals have especially taken notice, as there has never been a chatbot that is seemingly so smart and capable. Customers have been underwhelmed as well, as a recent study by Ujet 1 found that 72% of people consider chatbots to be a ‘waste of time.’ How massive?…

CX 52

CX AI Compliance Gaming 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Wait, what?

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Enter automation. What is a Chatbot?

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

1 to 1

APRIL 28, 2022

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. The associates working in captive centers are employed by the company, not a vendor.

Contact Center 26

Contact Center Retail CX AI 26

1 to 1

JANUARY 18, 2022

Customer service interactions can quickly evolve, requiring different channels and tools. A quick live chat with a bot, for instance, can rapidly escalate to an emergency call with an agent, which we refer to as an associate, and vice versa. It allows customers to quickly receive answers to simple or common questions.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

Comm100

MARCH 27, 2023

Higher education chatbots are expanding the services available to prospective and current students alike, even while cutting costs. Better still, students are overwhelmingly open to using bots. In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64

Fonolo

MAY 7, 2015

Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. Talk to Your Support Agents.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service.

AI 66

AI Customer Service CX Retail 66

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

MAY 5, 2022

Digital technology has transformed customer expectations in recent years, and the banking industry is now playing catch-up. Live chat is being introduced across the banking industry to offer customers a more flexible way to connect, but there’s still room for improvement. Top 5 benefits of banking AI chatbots.

AI 52

AI Sentiment Analysis Omnichannel Start-ups 52

Fonolo

MARCH 7, 2023

Today’s customers are a demanding bunch. That’s where self-service comes in. Even if you provide 24/7 live support, there are many situations where a customer can’t get in contact or doesn’t have the time to wait for an agent to become available. With this in mind, one can read “AI/chatbot” stories more critically.

Social Media 87

Social Media AI Technology Technology 87

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students. In both cases, students definitely have. Let’s dive straight in.

Education 69

Education AI Technology Technology 69

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Oh, and we’ve also chatted about what our favorite Nicolas Cage movie (yes, you read it right) can teach us about life – and ultimately, ourselves.

AI 118

AI Start-ups B2B Predictive Analytics 118

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Read on for the top five higher education customer service trends you’ll want to keep on top of. Automation takes off.

Education 87

Education Customer Service Omnichannel Social Media 87

Intercom

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Comm100

JANUARY 13, 2022

The origins of customer experience (CX) can be traced back as far as 1990, and arguably even further. Since then, its role in customer service and support has constantly evolved and strengthened as organizations of all industries see proof of how CX excellence improves the bottom line. What is digital CX excellence?

Omnichannel 65

Omnichannel Customer Experience Social Media CX 65

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 41

Social Media CRM Omnichannel Invoicing 41