Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Why is customer support important for business growth? Customer support was always important. Customer support strategies. What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In 2022, having an excellent customer experience strategy is a must if you want to survive in the cutthroat world of business.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. But it gets a little tricky when the prospect is on the other side of the phone and you have no idea what they are doing, how they are feeling, and if they are in a good mood or not.

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Hodusoft

AUGUST 2, 2023

Cost Per Call : A Key Metric for Your Contact Center Have you ever wondered how much money you spend to handle a single call? If you’ve mulled over the question, then you must be aware of the concept known as ‘cost per call.’ Cost per call is one of the most important metrics for contact centers.

Contact Center 52

Contact Center Technology Technology Construction 52

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. Why is customer perception important? The most important factor determining customers’ perceptions is their experience with your brand. They were right. Customer Experience.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Comm100

FEBRUARY 20, 2018

From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

OCTOBER 11, 2017

You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Finally, there’s problem-solving: answering questions faster and more effectively than human agents can. Thank you for having me. Short on time? Ryan: Sure thing, Kaitlin.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221