Beyond Philosophy

APRIL 14, 2022

I read a fascinating report the other day from Zendesk called The Customer Experience (CX) Trends Report 2022. So, I reached out to Zendesk to get their take on the report and invite them onto our podcast. So, I reached out to Zendesk to get their take on the report and invite them onto our podcast.

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. It’s essential to look at how the score is broken down between promoters, passives, and detractors, plus analyze any comments.  So, without further ado… Why is NPS important?

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. But due to the rising competition, the market now is flooded with many types of contact center solutions. RingCentral.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Zendesk

APRIL 18, 2022

Though there may never be a single foolproof formula to generate leads for your business, there are certainly proven strategies you can use in the 2022 market. Though there may never be a single foolproof formula to generate leads for your business, there are certainly proven strategies you can use in the 2022 market. Let’s dive in.

B2B 98

B2B B2C Sales Social Media 98