Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

Execs In The Know

MARCH 24, 2023

With the advent of Open AI’s ChatGPT, eCommerce brands have gotten a taste of generative AI. The promise of such technology is generating a lot of optimism about where it can take eCommerce — but will AI let personalization remain a key component of the customer experience ?

Customer Experience 52

Customer Experience AI Technology Technology 52

Aquire

OCTOBER 6, 2021

When it comes to creating these kinds of connected experiences, CX technology like video chat, cobrowsing, live chat, and AI-enabled chatbots can help your team bridge the gap between in-store and in-person service. While self-service options and chatbots can be helpful, nothing can quite replace a friendly, empathetic support agent.

Customer Service 98

Customer Service Net Promoter Score Customer Experience Social Media 98

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. percent of the professionals surveyed declared that their customer rated their interaction with AI automation ten out of ten. Customer Experience (CX) improves with an all-round operational management service. On the other hand, 17.7

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Execs In The Know

FEBRUARY 12, 2023

Regardless of what channel a customer uses, AI-infused personalized APIs are highly likely to deliver seamless support. CX practitioners need to get strategic about their APIs, considering the current omnichannel environment, proliferation of connected devices, need for deep insights, and the importance of heightened data security.

Omnichannel 52

Omnichannel B2C CX AI 52

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. At Genesys, we believe that every moment matters. About Execs In The Know.

CX 45

CX Retail Engineering Technology 45

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach?

CRM 26

CRM AI Sentiment Analysis Invoicing 26