Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. In this blog post, we’ll address some of the common questions to help you navigate these confusing times. Are you doing what you can to ease customers’ fears?

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Comm100

OCTOBER 28, 2021

In this blog, we’ll be looking at just a handful of use cases that higher education chatbots can handle. . As customer support has moved online, the expectations of customers have grown significantly. Live chat allows students to reach out on their own terms using their preferred method of communicating. 24/7 service .

Education 52

Education AI Social Media Invoicing 52

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Confirmit

MAY 29, 2018

The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Based on your customers’ response to this question, you’ll be able to classify them as Promoters (9 or 10), Passives (7 or 8) or Detractors (0-6). Why is NPS® Important?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. The language we use shapes our world. Paving a way forward.

Engineering 289

Engineering Start-ups Education 289

ProProfs

JANUARY 6, 2022

Customization. Unlike off-the-shelf content, where you have no control over what’s included inside, the content you created with training development software allows full customization. You can develop custom training courses and assessments, add engaging quizzes, gamification, and even branding. Let’s dig in. Collaboration.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Intercom, Inc.

APRIL 2, 2020

Tom Ronen , Head of Customer Success at Monday.com. Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. We’ve also chatted to others more directly about their current circumstances. How are companies coping?

E-commerce 260

E-commerce Retail Start-ups Education 260