Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. But how can you gather real-time, contextually relevant product feedback ? But how can you gather real-time, contextually relevant product feedback ?

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Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Customer retention in CRM apps can also support customer success management. Customer Feedback: Qualroo.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Combine NPS surveys with other apps for more powerful functionality. Integrations: Does your solution support integration with your existing apps or other apps you need to obtain desired functionality? SurveySparrow.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder?

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Intercom, Inc.

SEPTEMBER 26, 2018

The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. For a productivity app an engaged user should be logging in every day to add and complete items, whereas for tax software, an engaged user might only log in a couple times a year. Download the App.

Start-ups 202

Start-ups Customer Feedback Sales 202

Totango

JANUARY 3, 2024

4 key behaviors shaping the next generation of CS As we look towards the future, we’ve identified four key behaviors shaping the next generation of customer success: leading with business growth, starting with customer results in mind, using adoption and feedback to drive advocacy, and leaning into enterprise integration.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Intercom, Inc.

APRIL 25, 2018

One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. Using apps, you can create tailored experiences for leads and customers when they open the Messenger. This was a framework to allow Messenger apps to be sent in conversations.

Start-ups 215

Start-ups Sales 215

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Intercom, Inc.

FEBRUARY 16, 2021

Drawing on a wider spectrum of visual artefacts to influence your work means you can render high-fidelity prototypes quicker and gather more accurate user feedback, speeding up each subsequent iteration of your design. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway? Capture user feedback.

Start-ups 137

Start-ups Gaming Sales 137

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable. Not a Totango customer just yet?

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Win the Customer

DECEMBER 19, 2022

In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience. Order-Ahead Apps: The Ultimate Convenience Ordering ahead through mobile apps has taken convenience to the next level in the restaurant industry.

Technology 52

Technology Technology Gaming Education 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Performance-enhancing apps. Discover 100+ apps to acquire, engage and retain more customers.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Or, in Ruby: If @words equaled: ['hello', 'inside', 'intercom', 'readers', 'blog', 'post']. 3 rules for customer feedback.

Machine Learning 223

Machine Learning Start-ups Customer Feedback 223

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. Using apps and virtual experiences lets users test products and build a personal connection. Strategy 7.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

PeopleMetrics

SEPTEMBER 12, 2019

That’s the focus of this blog post. There are five channels that we see often at PeopleMetrics: websites, mobile app, contact center, in location, and field services (in the home): Websites: refers to customers visiting websites to gather information about a company. Gathering omnichannel feedback. The most common channels.

Touchpoint 91

Touchpoint Customer Feedback CEM Contact Center 91

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Starbucks, for example, uses its mobile app to offer customized rewards based on individual purchase history. Actively seeking feedback and listening to customer concerns can uncover opportunities for improvement.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Steven Van Belleghem

OCTOBER 11, 2021

And you feel that through their entire app and all their services. A great example is that they offer lessons – in their offices or in the app – for the Chinese on how to behave overseas and improve their way of traveling with respect for the local environment and culture. Everything in the app, too, is in the open.

CX 113

CX Transportation Entertainment Education 113

SurveySensum

SEPTEMBER 26, 2023

Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers. In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Use in-app analytics tools like Amplitude, Mixpanel, etc. Engage with your users.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Intercom, Inc.

JANUARY 2, 2019

In 2018, we also launched our public Intercom App Store , which has over 130 apps and integrations that help you streamline your workflows and increase your productivity. So, we launched the Intercom App Store to help you automate manual tasks, keep your tools in sync, and drive action in the Messenger.

Start-ups 141

Start-ups Sales CRM Technology 141

UJET

MARCH 17, 2020

These check-ins can include company updates, performance feedback, or queue assignment information. You can even video chat through other communication apps like iMessage, WhatsApp Messenger video calling, or other popular messaging apps with video support. Engage and Enable Team Success.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. The Calm app , a sleep and meditation app, saw a huge jump in downloads in 2020 for obvious reasons. During the conversation, we talked about some recent blog posts I had written. Let’s dive in.

CX 83

CX Contact Center B2B Customer Service 83

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Unable to Respond to Feedback Directly The end goal for collecting feedback is to take action.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. In-app messages provide another opportunity for personalized engagement. You can base in-app messages on your customer’s history or on the feature they’re currently using.

B2C 62

B2C Customer Journey Map NPS B2B 62

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101