Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

Engineering 150

Engineering Start-ups Gaming Sales 150

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. While both have their pros and cons, businesses must evaluate them in light of their requirement to choose the ideal communication solution for their business. Cloud-based PBX has come into the limelight today.

CX 98

CX Government Actionable Insights Omnichannel 98

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. Customer-facing businesses need to be a little extra careful about their incoming, or inbound calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. What is call center software? How does call center software work? Virtual call centers are extremely flexible and less expensive to run and manage.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Fonolo

JULY 5, 2023

Here’s your complete guide to improving customer perception of your business. It’s the beliefs and opinions that people hold about your business. Businesses care about customer perception because it directly impacts their bottom line. Does Customer Perception Matter to Small Brands, Too?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Engineering 224

Engineering Technology Technology Innovation 224

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. Then, I really wanted to go to Silicon Valley, so I applied for business school here in Berkeley.

Engineering 225

Engineering Start-ups E-commerce Sales 225

ClientSuccess

DECEMBER 12, 2022

When making a switch from one compensation plan to another for your Customer Success Managers (CSMs), it’s important to make the transition as smooth and considerate as possible. The introduction of a Base + Bonus plan is an excellent way to incentivize Customer Success Managers and encourage better performance. Base + Bonus.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

B2B 118

B2B Education Start-ups Agriculture 118

Hodusoft

NOVEMBER 15, 2022

Streamline Your Business Processes with the Best Call Routing System With the advancement in technology, the usage of VoIP (Voice over Internet Protocol) is growing at an exponential rate. For businesses, this has opened up a world of possibilities, which were initially incredibly challenging to manage.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. This will help you choose the right and the best InMoment alternatives. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Best project management tools.

Start-ups 172

Start-ups Customer Acquisition B2B Business Operations 172

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). A base only plan typically leads to mere status quo across the team. How to Transition Comp Plans.

NPS 111

NPS Sales Start-ups Business Growth 111

Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. What is an IP PBX System?

Real Estate 52

Real Estate Finance Technology Technology 52

Totango

FEBRUARY 11, 2022

Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Hodusoft

DECEMBER 28, 2022

What is Call Center Management? Need, Metrics, and Best Practices. Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom, Inc.

MARCH 11, 2021

Working with both individuals and businesses, the team at Later needs to implement tactics from B2C and B2B to ensure they’re always providing the best experience for their users. Businesses are quick to invest resources in acquiring more and more new customers, but that’s not necessarily the best approach.

B2C 118

B2C B2B Social Media Start-ups 118

Hodusoft

JULY 6, 2022

Top Call Routing Strategies to Improve Customer Experience An exceptional customer experience is critical to a business’ immediate and long-term success. Today, 83% of customers expect to engage with someone when contacting a business. For example, the number 1 is associated with support and the number 2 is with sales.

Customer Experience 59

Customer Experience Contact Center Customer Satisfaction Omnichannel 59

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. Customer Relationship Management (CRM) pertains to the processes, practices, and software enabling companies to manage and analyze prospect and customer interactions and transactional data throughout a customer’s lifecycle.

CEM 84

CEM CRM Customer Relationship Management VOC 84

Aquire

AUGUST 30, 2021

What does a small business like that do better than other businesses? Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like.

Customer Service 98

Customer Service Omnichannel Social Media B2B 98

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. “Virtual assistants naturally move into more project management roles. That’s what I went to school for.

Start-ups 143

Start-ups Sales Customer Experience Customer Retention 143

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Manager, Partner & Customer Experience. Krista Glantschnig.

Management Consulting 76

Management Consulting Gaming Education Customer Loyalty 76

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . Choose the right one depending on your business goals and needs. UserReport. CrowdSignal. Conclusion. Ease of use.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Bill Quiseng

OCTOBER 27, 2014

This guest post is written by James Clifton , Social Media Manager at GetApp.com. This blog is all about Delivering the World’s Best Customer Experience. James and GetApp are focused on offering the best customer service technology solutions. James is the Social Media Manager at GetApp.com. About GetApp.

Customer Service 161

Customer Service Social Media B2B Sales 161

CX Accelerator

MAY 28, 2019

There are days when it seems like every problem across the business rolls directly downhill to us. Just small things such as “here’s my wife, here’s my dog, here is my favorite bowling ball, this is where I sit when I work from home” is sure to make everyone smile and accelerate authentic relationships. Photography. That’s right.

Contact Center 140

Contact Center Hospitality Hospitality CX 140

ProProfs

AUGUST 2, 2020

This enables you to create, edit, and administer a large number of assessments tailored to your business’ needs. In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? . Enterprises that made the best of ProProfs Quiz Maker. Now let’s quickly begin with the basics.

Compliance 105

Compliance Education Social Media Sales 105

ClientSuccess

SEPTEMBER 30, 2020

But given the benefits, a board of these customers can be very demanding on your time and energy – so is it worth creating and managing it? CABs tend to be the most valuable in complex, regulated industries or with complex products and business models like enterprise software. The best CABs have a healthy mix of both.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

ProProfs

JANUARY 6, 2022

After reading this blog post, you’ll learn how to design, structure, and run a successful in-house training program. In-house training brings some real benefits that are valuable, especially for small and medium enterprises. The most commonly used tools are learning management systems. It really does. . Some of them are: 1.

Start-ups 52

Start-ups Compliance Sales 52

ProProfs

MAY 31, 2022

In this blog post, you’ll learn everything you need to know about training needs assessments including what they are, different training needs analysis methods and how to conduct a training and development needs assessment the right way to get the most out of it. You can try out your training program on a small batch of employees.

Legal 52

Legal Customer Satisfaction Close the Loop Start-ups 52

Totango

JULY 31, 2020

During onboarding, your customers will see their first real-life demonstration of how effectively your software can help ease pain points and support their goals. Make sure your team is using the latest best practices and steps for onboarding and that customers are able to move effectively through setup.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Des: Different backgrounds as well, different styles of producing software.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Des: Different backgrounds as well, different styles of producing software.

Engineering 165

Engineering Start-ups Finance Sales 165