SurveySensum

SEPTEMBER 28, 2023

This is precisely where customer service surveys come into play. These surveys yield invaluable insights into customer satisfaction levels, illuminating the path toward service improvements and an enhanced overall customer experience. So, it’s time to explore the common pitfalls in creating customer service surveys.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Intercom, Inc.

DECEMBER 14, 2022

Improves efficiency and response times. These exciting no-code capabilities will help boost your self-serve resolution rate by allowing your bots to access information and actions in your other tools, so they can resolve more customer queries than ever. Gain invaluable customer insights with Surveys.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

SurveySensum

OCTOBER 5, 2023

The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

SurveySensum

NOVEMBER 22, 2023

Explore these 13 best practices for website feedback surveys. To set feedback goals, pinpoint specific areas for improvement, such as user experience, conversion rates, or brand perception. Are you aiming to boost sales, strengthen customer loyalty, or expand market reach? Responsive design ensures ease of use across platforms.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. So yes, it’s time that you start engaging with your employees and boosting their satisfaction and loyalty to the organization.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. Let’s find it out in this blog along with in app customer feedback best practices.

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

Comm100

SEPTEMBER 7, 2022

With SMS messaging platforms like Comm100 Outreach, organizations can reach customers on an individual, personalized basis at scale, providing them with the very best CX – all while funneling responses into a unified inbox for efficient and organized support. Adding SMS to support can directly boost engagement with customers.

Customer Service 52

Customer Service Customer Feedback Start-ups CX 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In this blog, we’re going to delve into the best employee feedback tools. Look for features such as anonymous surveys and unique links. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

AUGUST 17, 2023

This, in turn, helps you plan your strategy to strengthen your relationship with existing customers, potentially boosting revenue while enhancing customer experiences. But, what will you do after gathering the survey data? To calculate the score, you need to create and send a short NPS survey to your customers.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that. Find it out here.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. Then, the responses they deliver are quite helpful.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. A Consumer Reports survey found that American consumers’ top customer service complaint was being unable to get a human agent on the phone. How Long Does It Take You to Respond to Customer Inquiries?

Customer Satisfaction 88

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 88

SurveySensum

OCTOBER 18, 2023

But the question is, what is the right response? Well, inh this blog, we will talk about the importance of responding to customer feedback, how to do that it an effective customer feedback platform , and the dos and don’ts of responding to customer feedback. Higher ratings can attract more customers and instill trust.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

ClearAction

NOVEMBER 11, 2022

Gains from gratitude in your CX strategy are even greater: Lifetime value mindset in getting and keeping customers : Start out by expressing CX ratings and behaviors in terms of the costs or revenue represented. In turn, response rates increase for surveys and other engagement offers.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. According to Statista Survey 2021 Reports, 16.7 percent of the professionals surveyed declared that their customer rated their interaction with AI automation ten out of ten. On the other hand, 17.7

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company.

Sales 52

Sales CRM Omnichannel Social Media 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

FEBRUARY 19, 2021

Knowing your customer satisfaction numbers can help you flag potential problems, reduce churn and boost customer retention. The average NPS score across all industries is 32 (35 for Technology companies), according to research by digital survey provider SurveyMonkey. First Response Rate (FRR).

Customer Satisfaction 63

Customer Satisfaction Net Promoter Score VOC NPS 63

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience. Automation can help you facilitate communication, address customer concerns, and boost customer retention.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

SurveySensum

NOVEMBER 10, 2023

Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience. Identify areas where improvements can be made to boost the conversion rate. You can launch any type of survey in just 5 minutes.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 25, 2022

For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . Following is an example of a CES survey question for you. . This is the importance of CES but do you know what questions you should ask while creating CES surveys? So, what is CES?

Customer Journey Map 52

Customer Journey Map Start-ups NPS Customer Retention 52

SurveySensum

AUGUST 8, 2023

To truly know your B2B customers, consider employing a variety of approaches: Surveys and Feedback: Implement NPS surveys in B2B to collect structured feedback. You can also conduct CSAT surveys at relevant touchpoints. Analyze the gathered responses to identify trends and areas for improvement. It’s a win-win!

B2B 52

B2B Customer Service Touchpoint Customer Feedback 52

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. An NPS score is a valuable metric to track customer sentiment, and it can help businesses improve customer loyalty, boost sales, and improve customer satisfaction. So, without further ado… Why is NPS important?

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. But what exactly a B2B service feedback tool is?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 11, 2023

Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. Set clear response time expectations and meet service level agreements. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Zonka Feedback

OCTOBER 1, 2022

Whereas, if you keep on collecting product Feedback and improving your products with new features, as well as, old features working better and more seamlessly for them, it will boost their satisfaction and they would start loving your product. In your Product Feedback Survey, don’t just ask customers to rate your product.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

JANUARY 9, 2024

With this blog, we will discuss the drawbacks of tying agent CSAT scores to their performance with the help of some of the industry’s top CX experts. But, the customer gives the agent a 1-star rating. Do you think the rating is fair? The customer was frustrated but still gave a 4-star rating because the agent begged her to.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Comm100

SEPTEMBER 19, 2022

adults surveyed between ages 18 and 49 say they own a cellphone. In the blog we will look at key benefits of SMS customer support and understand why more customer service teams are adopting this integral medium, from increasing engagement to building relationships. 100% of U.S. SMS customer support provides personalized messaging.

Social Media 52

Social Media Customer Satisfaction CX Customer Service 52

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. 5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. It lets you create various surveys like NPS, CES, CSAT, etc., From branding to question types, you have complete control over the survey design. How to Choose the Right Software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. By doing these, you can see a direct boost in customer satisfaction. Here’s an example of a personalized WhatsApp survey. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. When your brand starts getting more prominent in social media conversions, it can boost traffic, increase brand awareness, and generate leads.

Social Media 52

Social Media AI Start-ups Finance 52

Hodusoft

OCTOBER 14, 2022

The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Call queue management empowers e-commerce businesses to lower call abandonment rates while reducing the average holding time for customers. Boost agent productivity with CRM integration. Power dialer.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

SEPTEMBER 26, 2023

However, despite her team’s hard work, she noticed that the user adoption rate was disappointingly low. In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. For sales directors, emphasize how it can boost their sales performance.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52