VOZIQ

AUGUST 13, 2023

However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Intercom, Inc.

SEPTEMBER 1, 2021

Product marketing looks different in every company, but one common trend is that many product marketing managers (PMMs) feel undervalued. When I joined Intercom five years ago, I was thrilled with how closely PMM partnered with the product and sales teams. Involve PMM in the entire product process (or: it’s not all about launches).

Start-ups 138

Start-ups Sales Gaming 138

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Learning management system (LMS) platforms. Video tutorials and transcripts.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Bizops teams need to be judged on what they do to build organizational capacity. It has been a year of extraordinary growth at Intercom. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.

Engineering 150

Engineering Start-ups Gaming Sales 150

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! So, my friend Claire is a fitness freak. Her frustration turned into joy once again!

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. If you’re reading this blog post, you are probably one of them. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. So, what strategies did Alice adopt to streamline this process? How to Manage Multiple Feature Requests? Let’s scroll down and discover!

Sales 52

Sales Customer Feedback Start-ups CX 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

Zendesk

JUNE 29, 2022

Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales. With so much effort going into gaining initial interest, it’s doubly frustrating when sales leads aren’t immediately ready to buy. Lead conversion process example.

Social Media 98

Social Media Sales Start-ups CRM 98

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. As you grow functions, the audience for your roadmap widens. Intercom’s early roadmap.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. As you grow functions, the audience for your roadmap widens. Intercom’s early roadmap.

Engineering 165

Engineering Start-ups Finance Sales 165

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. Step 6: Start with small, manageable changes that can be implemented quickly. How to analyze it?

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Intercom, Inc.

SEPTEMBER 6, 2022

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. Here, Aidan discusses our engineering principle “Build in small steps”. Managing complexity. Building within complex systems is challenging. Durable speed builds momentum.

Engineering 138

Engineering Start-ups Gaming Sales 138

Totango

JULY 15, 2021

Customer success (CS) teams are designed to build, maintain and optimize lasting relationships with customers by helping them fulfill, and even exceed, their own business goals. Building up high-quality, long-lasting customer relationships to boost engagement, advocacy and expansion. Let’s explore.

Start-ups 123

Start-ups Customer Relationship Education Customer Retention 123

Totango

APRIL 12, 2022

Executives and boards of directors understand this and anyone who wants to move into a senior management role in a large organization needs to understand this concept and operate with this mindset. . The customer focus is driving a shift in the old pre-sale vs post-sale mindset. Manage the Customer Journey as a Product.

Engineering 82

Engineering Start-ups Sales Customer Experience Management 82

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. Network internally to learn more about your product, processes, goals, etc. . Any tips on how to get started building these out? .

Start-ups 101

Start-ups Customer Loyalty Customer Satisfaction Sales 101

TeamSupport

DECEMBER 7, 2020

But how can a salesperson or account manager be proactive in addressing either of these scenarios when they don’t live in your ticketing system all day and don’t analyze support reports on a regular basis? The system will alert the appropriate sales rep so they can take immediate action. Why is this important? Increasing User Count.

B2B 98

B2B Sales 98

ClientSuccess

DECEMBER 19, 2022

Creating these playbooks allows CSMs to build repeatable processes that can help them to do more for their customers. In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team.

Education 72

Education Customer Relationship Sales Customer Service 72

Totango

JUNE 15, 2022

What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn? If you’re a Chief Revenue Officer (CRO) today, your initial answer may be to panic.

Touchpoint 95

Touchpoint Start-ups NPS CRM 95

Lightico

MARCH 24, 2022

In this blog post, we will take a look at the 11 best insurance agency software programs and what makes them stand out from the competition. Whether you are looking for a management system that is easy to use or one that offers more features, we have you covered! EZLynx Agency Manager. Applied Epic. It also has .

Invoicing 59

Invoicing CRM Customer Relationship Management Sales 59

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. You already know that the customer journey is essential to customer success, but mapping, building and executing an inspiring journey is no easy feat. Out-of-the-Box Functionality .

Start-ups 86

Start-ups Sales Customer Experience 86

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. First, we’ll define what customer enablement is. What Is Customer Enablement In Business?

B2B 82

B2B Net Promoter Score Education Social Media 82

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. Nowadays, most people search for information online. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. This is a book for everyone in any position in any organization.

Customer Experience 94

Customer Experience Customer Experience Management CX Start-ups 94

Totango

JULY 31, 2020

In particular, correctly identifying, engaging, and managing your key stakeholders is critical to driving adoption, minimizing risk, and ensuring long term relationship success. As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging.

Scorecard 104

Scorecard Technology Technology Sales 104

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Zendesk

JANUARY 5, 2022

Every salesperson is eager to hit their monthly quota—the more sales, the better. But the road to that finish line is reliant on a set of key players: sales leads. Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect.

Sales 105

Sales Outlook Social Media B2B 105

Hodusoft

MARCH 6, 2024

Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. She knows the process, what works, what doesn’t. Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts.

Sales 178

Sales B2B Start-ups Education 178

Intercom, Inc.

DECEMBER 28, 2022

When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. You know how the saying goes, “An emoji can convey a thousand words.” And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

FEBRUARY 24, 2023

In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Intercom

NOVEMBER 29, 2023

Makers of legacy support tools will often continue to build on top of parts of the product that no longer provide value for their customers, without taking a holistic view of how new additions impact the product as a whole. Could another customer service platform be a better fit for your team?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Totango

AUGUST 21, 2020

This is part of the transformation in bringing these cloud entities together under one harmonized process and enabling the OneSAP mindset. We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. A big part of that is coming into Totango now.

Innovation 115

Innovation NPS Touchpoint Start-ups 115

Intercom, Inc.

JANUARY 16, 2020

In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Short on time? What follows is a lightly edited transcript of the episode.

Start-ups 249

Start-ups Engineering Sales Innovation 249

Hodusoft

AUGUST 13, 2021

For businesses to generate sales leads, the erstwhile favored channels of in-person meets or phone calls are now completely replaced by online lead generation techniques. With stiff competition and shrinking profits, companies are now finding clever ways to generate sales leads without exhausting their most precious resource employees.

Sales 98

Sales Engineering Education Customer Service 98

Help Scout

APRIL 29, 2021

Every company has a culture, and it isn’t something you can directly build. Strategies for building a customer service culture. Gardeners work hard to create the right environment for their plants to grow in by improving the soil, removing pests, and managing light and water. Others are design or product led.

Customer Service 139

Customer Service Sales Start-ups Voice of the Customer 139

Totango

FEBRUARY 11, 2022

This encompasses interactions with your brand during all stages of their customer journey , including before purchase, during the buying process, and after making a purchase. Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts. Why Take B2B Customer Experience Seriously?

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Zendesk

JUNE 15, 2021

To build trust with consumers, a customer advocacy program is key. A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. Why customer advocates are important for sales and support teams.

Sales 64

Sales Net Promoter Score Social Media CRM 64