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Customer Experience Strategy: An A to Z Glossary

Lumoa

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. We have explained each term and provided lots of extra sources, if you want to dive deep into the topic. Listen to your customers. With AI, you can get answers to most of your “why” questions.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Listen to your customers. Why are your customers turning away from you?