Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Here’s your complete guide to improving customer perception of your business. What is Customer Perception?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Six Customer Engagement SaaS Strategies That Work.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?

Contact Center 70

Contact Center Technology Technology CRM 70

SugarCRM

DECEMBER 10, 2020

From my personal experience working with CRM users over the last three years, most people reading this post will fall into one of the two following categories: You are researching and selecting a CRM platform and putting everything in place to deploy an optimized CRM within your organization. Why This is Important. Key Members. System Admin.

CRM 29

CRM Invoicing Sales Finance 29

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140