Beyond Philosophy

JULY 26, 2018

In other words, I may never have bought insurance from a particular company, but I have dealt with an insurance company before, so I expect something similar based on that experience. Is it to a service that is like yours, but a different category (i.e., Is it their last experience with you? Why Customers Make Strange Decisions.

Customer Expectations 132

Customer Expectations Real Estate Customer Experience Customer Feedback 132

Beyond Philosophy

APRIL 18, 2017

McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments. In every other category, from breakfast cereals to personal care items to laptops, at least two thirds of people shopped around.

Sales 124

Sales Social Media Start-ups Management Consulting 124

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

ClearAction

NOVEMBER 26, 2017

I added a couple of new reasons and organized the list into four topical categories: enterprise transformation, marketing accountability, marketing efficiency and effectiveness, and marketing transformation. Investment insurance. Originally published on the Marketo blog as 52 Reasons to Embrace Marketing Operations 2.0. .

Non-Profits 70

Non-Profits Compliance Innovation Technology 70

Qualtrics

JANUARY 29, 2019

On working in a 24/7 customer experience industry: the only category where the customer lives with the brand 24/7/365. Senior living is the only category where the customer lives with the brand 24/7/365. is our key metric, I recognize that this is not right for every brand and category. For example, life insurance.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Comm100

FEBRUARY 19, 2014

The main reason given by those who prefer using live chat is the ability to get their questions answered quickly with 79% of respondents falling into this category. The post Accessibility is Key to Customer Satisfaction in 2014 appeared first on Comm100 Blog. Customer love live chat for several reasons.

Customer Satisfaction 40

Customer Satisfaction Social Media Customer Expectations Customer Relationship 40

Intercom, Inc.

APRIL 26, 2018

For example, buying car insurance is never going to become a habit. Geico comes out and says, “Fifteen minutes will save you 15% on car insurance.” ” And then the next company figures out a way to say, “Call us, and we’ll save you 16% on car insurance.” Nir: My blog is at NirAndFar.com.

Start-ups 223

Start-ups Gaming Technology Technology 223