blog category research-lab 
Callminer
AUGUST 11, 2021
The latest in our Responsible AI blog series, the CallMiner Research Lab explores two of the main categories of harms that AI outputs can cause: Harms of Allocation and Harms of Representation.
Execs In The Know
APRIL 25, 2024
To substantiate these claims, scholars from the Stanford Digital Economy Lab within Stanford HAI and the Massachusetts Institute of Technology studied the impact of generative AI deployed at scale in the customer service sector at a call center. You may do it very quickly, but you will more than likely group the dots into sections (e.g.
Beyond Philosophy
JULY 11, 2019
We also talked about how you can ensure when your customers are deciding on what to buy in your category that they include you in that retrieved set. We’ve talked about memory from several different perspectives because it’s an important topic and area for research. If you don’t know, research to discover them.
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