Confirmit

FEBRUARY 19, 2020

And if that’s not enough, you’ll also be invited to take part in blogs , videos , webinars and of course, the ACE Award Showcase book. The Professional of the Year category is a great opportunity to recognize your employee’s contribution. Voice of the Customer Voice of the Employee Company.

Social Media 52

Social Media Voice of the Employee Voice of the Customer CX 52

Confirmit

SEPTEMBER 11, 2017

If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Intercom, Inc.

JUNE 23, 2022

When we look at the top trending categories post-COVID, there are things like video conferencing and project management software, but cryptocurrency mining was actually the number one trending search term heading out of last year. What I didn’t expect was what that might tell us about our world. And what’s next?

B2B 118

B2B Education Start-ups Agriculture 118

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

1 to 1

MAY 3, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

1 to 1

MAY 7, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

JUNE 11, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

ClearAction

NOVEMBER 26, 2017

I added a couple of new reasons and organized the list into four topical categories: enterprise transformation, marketing accountability, marketing efficiency and effectiveness, and marketing transformation. Originally published on the Marketo blog as 52 Reasons to Embrace Marketing Operations 2.0. . Enterprise Transformation.

Non-Profits 70

Non-Profits Compliance Innovation Technology 70

1 to 1

MAY 2, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Social Media 39

Social Media Touchpoint CRM Gaming 39

1 to 1

MAY 5, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

JUNE 13, 2013

Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Categories. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. The Customer Knowledge Advantage.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

JUNE 23, 2015

In short, as evidenced by the three winners of the Innovation in Service Excellence category for the 2015 Gartner & 1to1 Media Customer Experience Excellence Awards, they provide a customer-focused approach to delivering great service. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Innovation 37

Innovation Customer Feedback Customer Service Voice of the Customer 37

CX Journey

SEPTEMBER 19, 2018

It appeared on their blog on March 22, 2018. Well, they're not dead (yet), but companies are certainly looking for alternative approaches to customer and employee listening in light of the fact that survey burnout is a real problem. Social Media In this category, I'll include not only Twitter, Facebook, LinkedIn, etc.,

Social Media 34

Social Media B2B Voice of the Customer Sales 34

Qualtrics

JANUARY 29, 2019

I’d always felt it was a one-two punch, that’s why I went into customer experience to bring that brand credibility to life in new ways. On working in a 24/7 customer experience industry: the only category where the customer lives with the brand 24/7/365. Not even hotels or college dorms provide that.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

PeopleMetrics

APRIL 23, 2014

For instance, in the Brand Innovator series from Content Standard , Carmen Vetere from startup Gazelle said: “Much of the marketing work at financial services companies is about driving trust with the customer. With Gazelle being in a new category, establishing trust with customers has been crucial to our growth as well.”

Entertainment 48

Entertainment Social Media Start-ups Voice of the Customer 48

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. Example of text analytics with sub-categories.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Comm100

DECEMBER 1, 2017

In order to improve the customer experience, companies must first deeply understand their customer base. As the report notes, the top spending priorities for empowering agents fall into two categories: solutions that improve agent performance, and solutions that help monitor, measure, and communicate performance.

Contact Center 41

Contact Center Social Media Customer Journey Map Omnichannel 41

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. Example of text analytics with sub-categories.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Totango

NOVEMBER 3, 2021

In addition to your NPS score itself, you can extract measurable data from your customers’ explanations of the reasons for their answers. While your customers’ answers are expressed verbally rather than numerically, you can create categories for frequent answers and tally up what percentage of customers give a specific type of answer.

Net Promoter Score 96

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 96

Totango

NOVEMBER 3, 2021

In addition to your NPS score itself, you can extract measurable data from your customers’ explanations of the reasons for their answers. While your customers’ answers are expressed verbally rather than numerically, you can create categories for frequent answers and tally up what percentage of customers give a specific type of answer.

Net Promoter Score 95

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 95

Totango

NOVEMBER 3, 2021

In addition to your NPS score itself, you can extract measurable data from your customers’ explanations of the reasons for their answers. While your customers’ answers are expressed verbally rather than numerically, you can create categories for frequent answers and tally up what percentage of customers give a specific type of answer.

Net Promoter Score 93

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 93