Intercom, Inc.

DECEMBER 14, 2022

With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility. “We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. – Erik Wantland, Director of Support, Copper.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool? How to Choose the Right NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Support: Zendesk, Jira.

CRM 110

CRM Social Media Customer Relationship Management Customer Relationship 110

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. What should you look for when choosing NPS solutions? Not all tools will include all these features.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Totango

APRIL 18, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. You’re sitting on hold with tech support for hours only to hear that dreaded phrase “turn it off and back on again.” Empower Your Team with the Right Tools. We’ve all been there.

Scorecard 93

Scorecard Start-ups Customer Experience 93

Comm100

MARCH 7, 2023

Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join.

Education 67

Education Technology Technology 67

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. To deal with high turnover rates, BPOs must invest in the right tools and training programs that lead to improved agent satisfaction and growth.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

NOVEMBER 22, 2023

They must be provided with efficient tools for managing their jobs easily and effectively. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs. What is Omnichannel Contact Center Software?

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Compliance 78

Compliance Education CRM Healthcare 78

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Hodusoft

FEBRUARY 22, 2024

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

Innovation 52

Innovation Technology Technology Gaming 52

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. GenAI tools such as ChatGPT can help amplify existing AI chatbots, while keeping the original script and objectives.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 9, 2023

But every tool has its limitations. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Support: Zendesk, Jira.

CRM 87

CRM Social Media Customer Relationship Management Customer Relationship 87

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. A customer relationship management app is software used to store data about prospect and client interactions in a single database to support sales, marketing, and other business functions. What is a CRM? However, this is not ideal.

CRM 89

CRM Customer Relationship Management Customer Relationship Sales 89

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. How to choose the right software? A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

MAY 11, 2022

While both have their pros and cons, businesses must evaluate them in light of their requirement to choose the ideal communication solution for their business. Saves cost as the maintenance and support are undertaken by a third-party service provider. Factors that You Must Consider Before Choosing. Expenses on staff training .

CX 98

CX Government Actionable Insights Omnichannel 98

Totango

DECEMBER 26, 2021

Build an Open and Supportive Work Environment. Lead by example, showing empathy and support when needed, providing advice without judgement, and encouraging employees to work together to solve problems rather than trying to go at it alone. Provide Access to Mental Health Tools and Resources. 5 Ways to Fight Burnout.

Sports 102

Sports Start-ups 102

Totango

MAY 19, 2021

If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool like Zillow or Trulia to help you in your house hunt. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly.

Scorecard 106

Scorecard Real Estate Start-ups Customer Retention 106

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

SurveySensum

OCTOBER 10, 2023

But like any other great tool ever made, Delighted also has some drawbacks that hold it back. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

Business Growth 71

Business Growth CRM Social Media Sales 71

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time. just as a real customer support representative might.

Start-ups 96

Start-ups AI Customer Expectations Social Media 96

Intercom, Inc.

OCTOBER 5, 2022

But it wasn’t until 2017 that her love for coaching led her to co-found Wherewithall , a knowledge service to help managers hone their skills to better support their teams. Most of us default to mentorship – sharing advice on what to do – when supporting others. Her latest book, Resilient Management , was born out of that.

Engineering 118

Engineering Gaming 118

SurveySensum

FEBRUARY 23, 2024

With a robust employee feedback tool and real-time feedback at your fingertips, you can identify issues before they escalate, recognize trends before they become patterns, and foster a culture of continuous improvement. Check out the Essential Pulse Survey Questions blog. Now, how to choose the right pulse survey tool for your company?

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

Hodusoft

MAY 4, 2022

When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable. Also, supporting seamless business communication for remote or hybrid work models. Quality codecs support. Auto-attendant. Call reporting and analytics.

Business Growth 105

Business Growth Customer Service 105

Hodusoft

FEBRUARY 16, 2024

In this blog, you will get an insight into the role played by IP PBX Software in improving customer satisfaction. Moreover, offering a quick resolution of customer queries and providing personalized support helps foster loyalty, enhancing the overall service quality.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52