Comm100

MARCH 14, 2022

Citizens expect fast, convenient and personalized support. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Citizens expect fast support and communication.

Government 81

Government Customer Service Customer Satisfaction CX 81

Sprinklr

SEPTEMBER 8, 2021

The reality is citizens and customers of government have more voice and more power than ever, especially with the proliferation of social media, chat, and other digital channels. Agencies are getting creative with how they collect customer feedback. . Surveys are a classic way to collect customer feedback.

Government 72

Government Social Media CX Artificial Intelligence 72

Comm100

MARCH 21, 2023

A survey showed that more than 65% of US citizens interacting with federal agencies preferred self-serve options over speaking with someone. In this blog, we break down the top performance metrics for chatbots that organizations should pay attention to.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Beyond Philosophy

APRIL 14, 2015

Compare the amount of time your CEO reviews Customer feedback to the time he or she reviews spreadsheets. Many times Customer service employees are treated like second-class citizens. If you enjoyed this post, you might be interested in the following blogs: 7 Signs That Your Executive Team is Not on Board.

CEM 124

CEM Education Sales Customer Experience 124

Confirmit

MARCH 22, 2020

In this blog post, we’ll address some of the common questions to help you navigate these confusing times. If you do discontinue surveys, seek alternative ways to encourage customer feedback via other unsolicited channels (websites, pop-ups, feedback links, etc.).

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

ProProfs

AUGUST 2, 2020

In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? . Giving feedback , he said, “ Using ProProfs online assessment software has made our hiring process so much more efficient. Feedback & Surveys. What makes ProProfs an ideal enterprise quiz maker? GDPR Compliance.

Compliance 105

Compliance Education Social Media Sales 105

Beyond Philosophy

JULY 16, 2019

Germany, which uses an Explicit Consent system, only has 12 percent of its citizens as organ donors while Austria, which uses a Presumed Consent system, has a 99 percent rate of organ donation. If you enjoyed this post, you might be interested in the following blogs and podcasts: MEMORY CUES – EXCELLENT CX IS USELESS IF NO ONE REMEMBERS IT.

CX 126

CX Customer Experience 126