Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs. Vincent Nero.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The best approach is to take failure as a lesson. Adeel Shabir. adeelshabi.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Ongoing training and coaching are equally important to ensure that your employees are equipped with the skills and knowledge they need to do their jobs effectively.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Art Coombs.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Execs In The Know

OCTOBER 9, 2022

It’s one thing to grasp how powerful these technologies can be. These insights reports can also chart agents’ performance to uncover coaching and training opportunities. This helps Ring deliver faster, more personalized service right from the start of a conversation. Capture customer sentiment and learn from it.

ML 59

ML AI Contact Center Customer Experience 59

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. So, what measures are you taking to hit the bullseye?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52