Totango

DECEMBER 14, 2021

The holidays give you a unique annual opportunity to build goodwill with customers that can last all year and promote long-term loyalty. Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers.

Customer Loyalty 82

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 82

Uniphore

SEPTEMBER 30, 2021

And, with National Customer Service Week taking place between October 4-8, there’s no better time to reflect on customer service agents’ role in building a successful company and what constitutes good reward and recognition. This will also help you provide the most appropriate appreciation for every employee.

Contact Center 100

Contact Center Gaming Customer Service Customer Satisfaction 100

Intercom

DECEMBER 5, 2023

For a long time, customer service teams have been trying to convey the incredible value they provide to the rest of the company. Support teams looking to use their data to show their impact and grow appreciation for their work can take three major learnings from Spotify Wrapped.

AI 97

AI Customer Service Customer Experience 97

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

Inside Customer Service

MARCH 11, 2021

If you read this blog with any regularity, you know I often write about the importance of having a clear customer service vision. Voice of Customer The overall results for this category were relatively unchanged from 2015, and a high number of agents acknowledge their contact center collects customer feedback.

Contact Center 256

Contact Center Customer Feedback Gaming Customer Service 256

Execs In The Know

FEBRUARY 26, 2023

During the early days of the pandemic, the digitization of customer interactions accelerated by three to four years, with three times as many companies saying 80% of their customer interactions were now digital in nature. And this speed of change shows no signs of slowing. This is no longer sustainable.

Customer Relationship 52

Customer Relationship CRM Customer Service CX 52

ClientSuccess

JANUARY 16, 2023

Providing exceptional customer success begins with listening to your customers. It’s essential to create an environment of trust and open communication, where customers feel heard, valued, and appreciated. To help you provide the best customer experience, here are six steps to ensure you always listen to your customers.

Social Media 64

Social Media Customer Feedback Customer Experience Customer Service 64

Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

Social Media 84

Social Media Education Start-ups 84

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

SEPTEMBER 14, 2021

Knowing what influences customer satisfaction can help you improve your clients’ experience and increase retention rates. We’ll cover a range of variables, spanning customer service performance to customer loyalty incentives. How Easy Is It for Customers to Contact You?

Customer Satisfaction 88

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 88

CX Accelerator

DECEMBER 10, 2019

As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Appreciate How Far You've Come . We need to take time to appreciate where our hard work has landed us, where life has gone, and how beautiful this part of the journey has been. 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

CX Accelerator

DECEMBER 10, 2019

As customer service professionals, many of us naturally fall into a pattern of people pleasing, and I was no exception. Appreciate How Far You've Come . We need to take time to appreciate where our hard work has landed us, where life has gone, and how beautiful this part of the journey has been. 3) Let the search begin. .

Start-ups 182

Start-ups Gaming CX Customer Service 182

ClientSuccess

FEBRUARY 14, 2023

Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. Customers want to feel heard, understood, and supported – and empathy helps customer service teams meet those needs. What is empathy?

Customer Journey Map 80

Customer Journey Map Construction Customer Relationship Customer Loyalty 80

Steven Van Belleghem

MARCH 9, 2021

Four Customer Experience Tactics for Clubhouse. In this blog I wanted to share some easy-to-implement tactics on how you can use Clubhouse for your customer experience strategy. Invite your customers on stage. If you have a Clubhouse event planned, make sure to invite some of your customers onto the stage with you.

Customer Experience 98

Customer Experience Event Planning Social Media 98

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. We hope you will find this useful!

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Zendesk

JULY 26, 2023

Founded in 1875, Liberty London has long served those who appreciate the finer things in life: beautiful fabrics, high-end housewares, fashion, and more. Phygital means merging physical and digital experiences into one seamless conversation, enabling customers to enjoy personalized, conversational interactions across channels.

Retail 52

Retail E-commerce Start-ups Customer Service 52

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

The Customer Service Blog

APRIL 2, 2021

Since this blog began in June 2016, over 300 articles have appeared on the site. We have checked the statistics section of our hosting company and compiled a list the most popular articles ever to appear on The Customer Service Blog. Are your Customers Barnacles or Butterflies? Loyal customers love public appreciation 8.

Customer Service 52

Customer Service 52

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. If you have a few minutes, we’d really appreciate it if you could fill in our annual reader survey.

Engineering 150

Engineering Start-ups Gaming Sales 150

ClientSuccess

JANUARY 3, 2023

As a customer success team, it’s essential to stay agile and in tune with your customers’ evolving needs. To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them.

Net Promoter Score 81

Net Promoter Score NPS Customer Loyalty Innovation 81

Lumoa

NOVEMBER 2, 2022

Recently, Lumoa held a webinar where customer experience (CX) experts talked about the role of customer experience in the telecoms industry entering 2023. This blog will share some of the highlights of the webinar. Consequently, so does the demand for a good customer experience.

Customer Experience 94

Customer Experience Touchpoint Start-ups CX 94

Provide Support

SEPTEMBER 18, 2017

Chat etiquette plays a huge role in customer service. It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand. How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level?

Customer Service 111

Customer Service Sales 111

CSAT.AI

FEBRUARY 12, 2020

Do you love your customers? It’s vital to business to show your customers appreciation. They highlight the fact that expressing appreciation nurtures relationships. Customer love nurtures your B2C relationships. It reflects the human desire for appreciation. Appreciation is the chocolate in CX.

CX 52

CX B2C Omnichannel Customer Service 52

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Customers That Stick

DECEMBER 22, 2014

The holiday season is upon us, and we’d like to express our appreciation and gratitude for your engagement with CTS this past year! We thank you for being a part of the CTS community and for sharing your customer service experiences with us here on the blog, on social media, and through email. Blog Uncategorized'

Social Media 99

Social Media Customer Service Customer Experience 99

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. In this holiday season, we’re reminded to ponder the good, express and celebrate thankfulness, and give gifts to convey appreciation for our relationships. It encourages balance of energy and investment in proactively retaining and acquiring customers.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. They help you spot customers who aren’t just happy but super excited about your brand.

NPS 52

NPS Customer Feedback Gaming Social Media 52

CX Journey

NOVEMBER 23, 2016

How do you thank your customers? It's also a great reminder to say "thank you" to your customers, as well, now and throughout the year. Without customers , you wouldn't be in business. Saying "thank you" is an essential part not only of your relationship with your customers but also of the overall customer experience.

Customer Experience 72

Customer Experience 72

Aquire

NOVEMBER 23, 2021

For businesses, that means thanking their customers. Why should I thank customers on social media? Here are few reasons why you should use social media as a means of showing gratitude to customers : It’s conversational. Sending a thank you letter or email to a customer — while good practice — is also usually more formal.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Totango

MAY 1, 2020

Increase team collaboration and alignment by tracking any interaction with customers through emails as touchpoints in Totango. While the Customer Success team works in Totango Spark, often the sales team will work primarily in Salesforce and log their customer interactions there. Stay safe and healthy, Ravit.

Touchpoint 62

Touchpoint Innovation Sales 62

SurveySensum

MARCH 10, 2023

Losing customers due to poor customer service can be detrimental to your company’s success. According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service. This will help you identify areas for improvement and work towards retaining your customers.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Fonolo

JANUARY 31, 2018

It’s going to be a big year in the world of contact center and in customer service technology. Will this be the year that messaging platforms from Facebook, Apple and others reach critical mass as a channel for customer service? We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Customer Service Life

DECEMBER 3, 2018

This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Can we all acknowledge that customer service is a hard job? With that in mind, I want to pause for a moment and echo the words of Jeff Toister in his brand new book, Customer Service Tip of the Week.

Customer Service 104

Customer Service Contact Center Gaming Start-ups 104