PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. Developing a world-class CX strategy is well worth the investment of your time! How do you design and manage a CX strategy? How do you design and manage a CX strategy? CX Management and High-Impact Customers.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Because when you go in to order, the cashier greets you with a warm smile. But WHY is customer experience so important?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

DECEMBER 6, 2023

But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. With customer feedback ! And that’s not all, a robust customer feedback tool can simplify this process, making it a breeze for you.

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

SurveySensum

SEPTEMBER 7, 2023

So what should have been the right question to ask at this touchpoint? So what should have been the right question to ask at this touchpoint? Imagine you bought a washing machine from Amazon that was delivered this morning. Your washing machine still needs to be installed, and they expect you to recommend it to others! Let’s dive in!

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start! Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! So let’s start! Listen to your customers.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64