Totango

JANUARY 2, 2024

To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey. In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS.

Business Growth 99

Business Growth Customer Journey Map Gaming Sales 99

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. Not so fast. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” And in the tech world, the answer is simple: nowhere to go but up!

AI 130

AI Artificial Intelligence Healthcare Legal 130

Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. Do customers have expectations about the digital experience?

Healthcare 26

Healthcare CX Innovation Start-ups 26

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. In this unprecedented societal shift, as the reality of this new COVID-19 pandemic took the world by surprise, it has affected everyone’s life. Your success in life isn’t based on your ability to simply change.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52