Totango

OCTOBER 7, 2021

Product analytics tools such as those built into Totango’s Spark customer success platform allow you to track how often users are interacting with your product and what they’re doing when they’re using it. Reach out via Email. Conduct CSAT and NPS Surveys. Use a Product Analytics Map for Your Product.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. However, automate­d tools can greatly assist in delivering pe­rsonalization on a larger scale.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. As a result, users seek alternatives. Source Source 4.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClientSuccess

JANUARY 24, 2023

Many factors come into play when determining a customer’s health score, including their usage levels, response times to inquiries or requests, NPS/survey responses, and more. Without the proper tool, these metrics are often spread across multiple systems such as CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, and Notes.

NPS 89

NPS Touchpoint CRM Customer Relationship 89

SurveySensum

FEBRUARY 14, 2024

” — That’s where the right employee feedback tool comes into play. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. What is an Employee Feedback Tool?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JANUARY 10, 2024

Suddenly, my phone buzzed with a notification—an email from a clothing brand I had recently purchased from. After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Best Times to Send a Survey in 2024 1. I sighed and closed the notification.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. But what exactly a B2B service feedback tool is? And how to choose the right tool for your business? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. And that’s what we’re going to explore in this blog. That’s not it.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. Survey fatigue. follow-up survey after 6 months).

Customer Journey Map 83

Customer Journey Map Close the Loop Customer Feedback Start-ups 83

SurveySensum

FEBRUARY 23, 2024

Well, with the power of pulse surveys , that dream can become your reality. Now, what is a pulse survey? Unlike those long annual surveys that feel more like a marathon than a conversation, pulse surveys are quick, concise, and oh-so-effective. First, let’s start by understanding the pulse survey meaning.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Customer Service Life

OCTOBER 28, 2023

In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. In my current role, we primarily interact with customers by email. In the case of email, additional required email responses potentially add hours or days to the resolution of a ticket.

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

Totango

JULY 22, 2022

At Totango, our goal is always to provide the best possible tools to help you meet and exceed your customer success goals in both good and challenging economic times. face-to-face, web meetings, emails, phone calls, etc.), stay on top of engagement metrics, and proactively take action when your stakeholders are not engaged. .

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

SurveySensum

AUGUST 3, 2023

By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. → A robust website feedback tool.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . Live chat, webinars, emails, help docs, 24*7 support, and training for the free users. Live chat, video-ask, email . SurveySensum.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Totango

OCTOBER 7, 2021

Product analytics tools such as those built into Totango’s Spark customer success platform allow you to track how often users are interacting with your product and what they’re doing when they’re using it. Reach out via Email. Conduct CSAT and NPS Surveys. Use a Product Analytics Map for Your Product.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. Fortunately, email automation can reduce your workload significantly. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Email: Hi, [Customer Name].

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Totango

DECEMBER 28, 2021

When your team is up-to-date on the latest best practices and technology tools and prepared to handle frequent support issues, your customer success strategy will be more effective and your customers will enjoy greater satisfaction, resulting in higher retention. This, in turn, depends on how much you invest in training your team.

Net Promoter Score 95

Net Promoter Score Education NPS Start-ups 95

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Navigate the Competitive Landscape: Utilize competitive analysis tools to gather insights on your competitors’ strategies, strengths, and weaknesses.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

NOVEMBER 14, 2023

You can do that by launching the website feedback surveys. And, to gather website feedback effectively, you need to join hands with an exceptional website feedback tool that can assist you in doing everything from creating the surveys to analyzing them and letting you make data-driven decisions for your business.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. Like any other great tool, GetFeedback also has some limitations. This list is created after a detailed analysis of each tool’s features, price, pros, and cons.

NPS 52

NPS Social Media Text Analytics Outlook 52

Fonolo

JULY 5, 2023

Factors impacting your brand’s marketing influence: Branding: Branding is an incredibly powerful tool for influencing public perception. We often think of word of mouth in the literal sense but these days it’s far more: customer reviews, social media, and micro-blogs are all word of mouth too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

OCTOBER 20, 2023

In this blog, we’ll uncover how the feedback loop seamlessly addresses these questions and explore how a feedback-centric approach can propel your product’s success. Imagine you have a B2B tool for project management. You can use survey metrics like NPS, CSAT, and CES to ask simple questions.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Comm100

MARCH 21, 2023

One of the ways that organizations are working to keep agents happier is by introducing better tools that help to reduce overly repetitive work. This lets customers reach out on their preferred channel – live chat, email, phone, SMS, or social media – while making it easy for teams of any size to manage every query.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Administering customer satisfaction surveys. Blog content. Customer satisfaction surveys. Providing tutorial tips to answer customer questions and encourage greater product adoption.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Comm100

JUNE 15, 2022

Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients. It cannot be overplayed how effective a well-constructed survey can be to gauge how content your customers are. Conduct surveys and collect data.

Net Promoter Score 86

Net Promoter Score Customer Experience Customer Journey Map NPS 86

Comm100

SEPTEMBER 26, 2023

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. This tool can identify whether a customer response is positive, negative, or neutral.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

ModSquad

APRIL 13, 2021

” In fact, a recent survey suggests that companies value providing strong customer service more highly than providing a quality product or unbeatable prices. Offer tools to help customers make an informed decision. Create a mobile-optimized help center. Convenience is Key. A basic step that’s surprisingly missed by some?

Customer Experience 119

Customer Experience Customer Loyalty Customer Service 119

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular. A great tool improves the way you think.” billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52