SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

CX Accelerator

JUNE 8, 2020

Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Interview customers.

Social Media 345

Social Media VOC VOE Contact Center 345

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. But every tool has its limitations. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. NPS surveys or full NPS analytics?

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

JANUARY 30, 2024

A few months ago, I interviewed candidates for the Customer Experience Head position in our team. The role is crucial – CX professionals shape how customers perceive a company. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

AUGUST 3, 2023

But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. How to choose the right software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Here’s one of the customer reviews talking about it on the G2 platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

DECEMBER 22, 2023

Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. But first – why should you focus on AUTHENTIC feedback?

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. Ensure the questions resonate with the customer’s experience and send surveys at moments when they can engage with them effectively.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Improved Customer Satisfaction: According to a Gallup study, companies with satisfied and engaged employees have 20% more sales.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 5, 2024

These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc. Tools Are Critical.

Construction 98

Construction Innovation Customer Service Customer Experience 98

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Well, research says that businesses can win back 70% of dissatisfied customers when their issues are resolved.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

JANUARY 23, 2024

With the help of some amazing practices and, of course, a customer feedback tool ! With an effective tool, you can collect customer feedback and determine the best survey length. The length of your survey directly impacts whether customers decide to take it seriously or abandon it halfway.

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience?

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

SurveySensum

FEBRUARY 13, 2024

Creating detailed customer profiles is key; it allows you to tailor your services and products to meet user expectations. Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Strategy 4.

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. Amidst the rush for scores, they started losing the customers, without any clue! What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers.

Sales 52

Sales Customer Feedback Start-ups CX 52

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?.

Customer Feedback 71

Customer Feedback CEM VOC Voice of the Customer 71

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. The tool also provides various templates for the purpose, which are customizable to users’ needs. But like every other tool, Formstack has its drawbacks. As a result, users seek alternatives. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. These tips are all about using the trust that comes with good customer feedback to turn that satisfaction into great opportunities. They help you spot customers who aren’t just happy but super excited about your brand.

NPS 52

NPS Customer Feedback Gaming Social Media 52

SurveySensum

OCTOBER 12, 2022

Here’re the reasons why customers are looking for Jotform competitors and alternatives. . Failed emails : Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. . These are the top five reasons why customers are looking for Jotform alternatives.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. With Totango’s Customer Experience Canvas , your entire company can collaborate in one shared workspace.

Customer Experience 118

Customer Experience Start-ups Sales 118

SurveySensum

JANUARY 10, 2024

They were asking for feedback on their products. Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Click to download. Reach out via Email.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101