Execs In The Know

APRIL 5, 2024

Read on as these CX experts (who, combined, share nearly a century’s worth of experience) provide insights on how brands can balance operational efficiency and customer-centricity in the digital age, how to offer a seamless channel experience in the quest for customer delight and loyalty, and how to navigate the era of CX AI and automation.

Contact Center 52

Contact Center AI Social Media CX 52

CSAT.AI

MARCH 15, 2023

With all the talk of Gen Z vs Boomers or the differences between Gen Z and Millennials, it’s important not to forget the most awesome Generation – Generation X. As such, it’s important to understand the buying behavior of this generation and how to reach them.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

VOZIQ

FEBRUARY 6, 2023

This blog is a culmination of all the points from a classic book The One to One Future. Take in the essence of the book through the blog here. 7 Contact Center Trends to Watch in 2023 There is a new generation of adults and that means a new generation of expectations from providers. Explore the guide here.

Contact Center 40

Contact Center AI Technology Technology 40

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 91

B2B ML CRM Customer Relationship Management 91

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. AI chatbots take chatbot responses to the next level through their understanding of intent, expressions, and language. With AI bot technologies comes opportunity for improved agent service.

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Shep Hyken

DECEMBER 23, 2022

Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future. Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically.

AI 65

AI Contact Center Technology Technology 65

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Sentiment Analysis 69

Sentiment Analysis Omnichannel AI Customer Service 69

Fonolo

MAY 10, 2023

Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023. This year’s program themes include generative AI and emerging tech; omnichannel and self-service ; operations and efficiency and a host of other essential topics.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. Zoho CRM includes real-time reporting analytics and AI tools to assist with tasks such as identifying which leads are most likely to close.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Beyond Philosophy

AUGUST 17, 2023

These experiences are a distinct economic offering where you use those experiences as raw material to guide people to change. For example, the generative AI I talk about uses large language models (LMS), scooping up all its information from the internet. The generative AI could be my butler for everything that I want to be done.

Hospitality 78

Hospitality Hospitality AI Technology 78

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Enhanced Loyalty and Retention A study by Gartner found that companies with strong personalization strategies generate 20% more revenue than those without. It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Fonolo

MAY 30, 2023

In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? These resources include time, staff, technology, and processes.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Read more : An Introductory Guide to Task Bots – Automate Routine Tasks & Offer 24/7 Support . But where to begin? Bots that are up to the task .

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

UJET

NOVEMBER 18, 2019

It involves identifying tools and technologies that connect into a larger ecosystem, helping support teams streamline their operations, resolve issues efficiently, and generate faster time to ROI. AI Goes Internal. The fact is, in many cases, AI can be best served as an internal tool.

Contact Center 78

Contact Center AI Machine Learning Actionable Insights 78

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! Chatbot software varies widely, from simple keyword models to advanced AI-powered language recognition.

ML 52

ML AI Start-ups Machine Learning 52

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. So are you ready to take your website engagement and lead generation to the next level? Explore All Lifestyle Quiz Templates Lead Generation Quizzes Another example of a quiz funnel is the lead generation quiz.

Social Media 52

Social Media Sales Start-ups E-commerce 52

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . To provide their members with 24/7 support, Cabrillo Credit Union introduced Comm100 AI Chatbot in 2020. Offer fast and convenient support. Learn more.

Social Media 89

Social Media Omnichannel Start-ups Technology 89

ProProfs

MAY 22, 2020

In this blog, I am going to introduce you to all the aspects of a skill assessment test like-. Read this Detailed Guide to Using Online Assessment Tools that talks about different types of assessments, how to use assessment tools, and more. Read More:- How to Create a Skill Assessment Test for Hiring: A Complete Guide.

Social Media 102

Social Media AI Sales 102

PeopleMetrics

FEBRUARY 25, 2022

A CX process generates data and insights through customer feedback loops. Here are a few trends we're seeing : Increased investments in AI technology, like text analytics and automated service recovery, to streamline elements of the CX process. As you generate more data, look for trends. What is a customer feedback loop?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SugarCRM

AUGUST 16, 2022

Despite more than 20 years of CRM evolution, the ability to generate qualified leads remains an elusive task for many organizations. The numbers speak for themselves: 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. What Role BDR Plays in Lead Generation and Lead Nurturing.

Social Media 26

Social Media Sales Machine Learning AI 26

Callminer

AUGUST 1, 2017

Do your best to: Monitor and generate engagement; check in often. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Next would be AI. She writes for the blog of Dialer360. It will also help you to monitor productivity on a longer-term scale.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Feedback and Adaptation In gamification, feedback is crucial for guiding and motivating students. What is Gamification?

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

SugarCRM

MAY 20, 2022

While we’ve shared capabilities matrixes and guides to the editions , this top-of-the-line CRM solution deserves its own moment in the spotlight. With it, sales users can enjoy all the benefits of a typical CRM, plus: Automated and predictable forecasting with powerful AI guidance for better decision-making. I’m glad you asked.

CRM 26

CRM Sales Data Entry Omnichannel 26

SugarCRM

SEPTEMBER 22, 2022

Step 2: Use CX Shortfalls to Guide Corrective Actions. Advanced CRM platforms serve up AI-driven insights, providing a better context for teams to take action earlier—with appropriate next steps, knowing what opportunities to pursue, and personalizing interactions to optimize experiences and grow revenue.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. You can check out the first three parts of our series in our blog section. Accelerate processes by reducing time, costs, and technical expertise usually required for project-based AI predictive analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

ProProfs

MAY 3, 2023

FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. This online test generator can help you create and manage web-based tests easily.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. Once you make a quiz, you can share it with your target audience via email, embed it on your website or blog, and share it on social media. This online test generator can help you create and manage web-based tests easily.

Education 52

Education Start-ups Social Media Technology 52

SurveySensum

OCTOBER 12, 2022

And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. . Guides, email, FAQs, ebooks. FAQ, live chat, blogs. Our view: SurveySensum is an AI-enabled feedback platform that aims to gather and make customer feedback actionable. SurveySensum.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Zendesk

AUGUST 4, 2021

Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based. Zendesk’s customer service guide for startups. It was the year Amazon launched AWS, and Shakira’s Hips Don’t Lie topped the charts.

Customer Service 98

Customer Service Social Media CX AI 98

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). But like every other tool, Formstack has its drawbacks. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. External facing knowledge bases for customer use usually contain common FAQs and help guides. Knowledge base. Social media. Social Media. Live Chat.

Social Media 50

Social Media AI Machine Learning Technology 50

Zendesk

JUNE 15, 2021

As customers turn more toward their inner circles and fellow consumers for recommendations, it only makes sense that brands rely heavily on user-generated content, influencers, and customer advocacy. In this guide to customer advocacy, we’ll explore: What is customer advocacy?

Sales 64

Sales Net Promoter Score Social Media CRM 64